Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 82 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 52 reviews)); "Great opportunities to develop yourself in a career where you truly feel valued and where you make a real difference" ((in 35 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 32 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,142 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Apr 7, 2019

An exciting place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has the needs of its people and its customers at heart. There have been so many improvements over the last few years, but we can now look forward to some major new systems which should make our jobs easier, and make the service better for customers. Also a great working environment. It feels like the most exciting times are ahead of us and we can get even better on all fronts.

Cons

Some difficult decisions have been made recently in order to help the business and the people in it to grow.

HomeServe Response

7y

Thanks for the great review - our new systems which are currently being rolled out will definitely help support our People better in delivering effortless Customer service.

5.0

Apr 5, 2019

Every day is different, I love it

Manager

Recommend

CEO approval

Business Outlook

Pros

Constant change and lots of great projects to get involved in. The people who work hard, get stuff done, keep positive and drive change succeed here. I’m four years in doing a job I would never have dreamed I would get and every day is different. We really look after everyone. We genuinely whole heartedly care for our Customers.

Cons

The change and challenge is relentless, which some people don’t excel or cope well in. Those people can be blockers or slow things down. But it’s good to see that the Exec seem better at spotting this and acting on it now. The catering provision, toilets and general environment in Walsall needs investment its tired, the cleaners, catering staff and facilities team do an amazing job but we need to spend money on upgrades.

HomeServe Response

7y

Thanks for your great review, HomeServe is a place that continues to thrive and be excited by change!

5.0

Mar 27, 2019

Excellent place to work if you want to work hard and contribute

Head of finance

Recommend

CEO approval

Business Outlook

Pros

HomeServe is a great place to work - the culture really is very people focused. The company looks after its people, and as a result our People look after our Customers. The senior management team really promote our Customer and our People Promises - more so than any other company I have worked for. You can really see how the work you are doing contributes to achieving the company's goals. There's always new ideas and you can get involved in a variety of projects which means that there is always a lot to do! There's lots of opportunities to develop your career across a variety of departments and this allows you to learn new skills.

Cons

The company is going through a prolonged period of change and this won't suit everyone. If you're someone who likes the status quo where every day is the same, HomeServe is not for you. The organisation is always seeking growth opportunities and this makes it very exciting - but it does mean that things don't stand still. You need to keep up with the pace of the organisation.

HomeServe Response

7y

Thanks for the great review especially your feedback on the positive impact of our People and Customer Promises has had on our culture.

Viewing 1057 - 1059 of 1,142 Reviews

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Jobs at HomeServe

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

An exciting place to be

Every day is different, I love it

Excellent place to work if you want to work hard and contribute

Top companies for "Compensation and Benefits" near you

Jobs at HomeServe