Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 107 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 34 reviews)); "Managers don’t notice the hard work we do." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,142 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

2.0

Mar 4, 2019

customer relations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good company, good pay, good value

Cons

Management, poor working hours, not much incentive

HomeServe Response

7y

Thank you for your review. We pride ourselves on being in Glassdoor's Top 20 Great Places to Work (UK), the basis of this achievement is our clear vision and strong values. We are constantly investing in our People including fair pay, training and development and progression opportunities. All of our People have access to a bonus or incentive arrangement to reward them for the great job they do and helping the business achieve its goals.

5.0

Jan 23, 2019

Amazing company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Home / work balance is just right

Cons

Budget tight can be difficukt

HomeServe Response

7y

Thanks for the great review!

5.0

Oct 12, 2018

Going from Good to Great

Director

Recommend

CEO approval

Business Outlook

Pros

Dynamic and growing company Focused on its people and through them delivering for its customers Plenty of opportunity to contribute and be recognised Vision and strategy Great leadership

Cons

Some initiative overload Drive more empowerment to help accelerate

Viewing 1063 - 1065 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

customer relations

Amazing company

Going from Good to Great

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