Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 81 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 49 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good training and team" ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 33 reviews)); "Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Mar 30, 2018

homeserve

Night team claims advisor

Recommend

CEO approval

Business Outlook

Pros

love working nights and having a variety of jobs to do

Cons

none at all love what I do

HomeServe Response

Thanks for taking the time to post a review!

5.0

Mar 8, 2018

People Focused Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Supportive culture empowers staff to assist our customers Clear development opportunities Employee engagement is extremely high Work/Life balance Senior management champion the company people promises

Cons

IT systems can be clunky

4.0

Dec 5, 2017

Exciting Place To Be

Head of contact centre

Recommend

CEO approval

Business Outlook

Pros

Homeserve is bucking the trend in gas businesses in the U.K. With a real commitment to growing its own workforce and customers in this sector as well as establishing its own centre of excellence in Nottingham. It's gone from 0 direct labour to over 300 engineers and still counting in 2 years. The new offices in Nottingham is fab as is the team there. I feel like there will be loads of opportunities looking ahead. Very exciting place to be !

Cons

Like any business that grows quickly, you have to be able to embrace change and support your team to do it. Overall we do this well, you do have to be up for it of course!

Viewing 1093 - 1095 of 1,141 Reviews

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Comfort Advisor - HVAC Residential Sales Rep