Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 81 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 49 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good training and team" ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 33 reviews)); "Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 8, 2018

Team Manager

Team manager

Recommend

CEO approval

Business Outlook

Pros

-Fantastic opportunities for front line staff to progress. - A caring and helpful atmosphere -A win together trust each other environment throughout the the contact center -Utilising the expertise of established front line staff to up skill across other sites in the UK

Cons

-Dress code should be relaxed for weekends

HomeServe Response

Thank you for taking the time to post a review!

5.0

May 8, 2018

Service Watch Administrator

Service watch administrator

Recommend

CEO approval

Business Outlook

Pros

Homeserve really invest in their people. They look for those with aspirations and potential and do everything they can to help them progress, such as training and leadership courses. They take time out to invest in their people so they can get to where the want to be with their careers.

Cons

Within the department I work the hours we work do not correctly reflect the workflow we have.

HomeServe Response

Thanks for taking the time to post a review!

5.0

Apr 9, 2018

Customer Relations Advicate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Outstanding environment with a lot of motivation and support Very understanding of personal and professional needs Flexible to work around and fairly accommodating

Cons

High volume of work and can cause stress due to pressure (nature of the job) Short breaks/lunch compared to other companies in similar roles

Viewing 1090 - 1092 of 1,141 Reviews

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