Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 81 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 49 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good training and team" ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 33 reviews)); "Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

May 15, 2018

Good Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management very involved in how you feel about your job, anything you might need etc, including at the very top, so lots of chance to have your voice heard.

Cons

Difficult job due to lack of resource.

HomeServe Response

7y

Thanks for the review. Have you spoken to your line manager about your resource constraints? Failing that, I'm sure your Director would really appreciate the feedback.

5.0

May 14, 2018

Encouraging and inclusive environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Homeserve is incredibly supportive and nurturing of talent and aims to help get people to where they want to be. The business offers different types of courses and programmes to aid in your career journey. Open door policies with senior management, directors and even the CEO.

Cons

Unable to think of any.

5.0

May 8, 2018

A Great Place to work

Coach/seconded team manager

Recommend

CEO approval

Business Outlook

Pros

Caring, Encouraging , and Fabulous Place

Cons

None happy to work at Homeserve

HomeServe Response

7y

Great review, thanks!

Viewing 1087 - 1089 of 1,141 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Management

Encouraging and inclusive environment

A Great Place to work

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