Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jun 19, 2014

Overall a positive experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working environment. HomeServe is moving in the right direction, the business is more customer focused than it has ever been. Employees are recognised for their achievements which encourages them to be the best that they can be.

Cons

Lacks inspirational leadership. Perception plays a big part in the office. A conversation goes a long way.

5.0

Jun 19, 2014

A fun and vibrant place to work

Human resources business partner

Recommend

CEO approval

Business Outlook

Pros

The opportunities available for progression and autonomy in my role. Great people to work wiith lead by an inspiring leadership team. Every day is different and certainly never boring. It's overall a great place to work with good benefits and competitive salaries.

Cons

The business is extremely fast paced and ever changing, you need to be very adaptable to change and willing to put in the hours to achieve your goals, however, the rewards for this far outweigh a long day.

5.0

Jun 19, 2014

Moving forward

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Having joined HomeServe over the last few months the induction period has been excellent. The support not only offered by my team but other areas of the business has been fantastic. It is clear that the company is in a period of moving forward and developing, they are really engaging with the teams to not only keep them up-to-date but to ask for ideas.

Cons

Fast moving and you need to be adaptable to change

Viewing 1105 - 1107 of 1,141 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Overall a positive experience

A fun and vibrant place to work

Moving forward

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