Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jun 18, 2014

Amazing place to work, amazing turnaround!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe has changed dramatically over the last few years. Pretty much the whole senior management team has been replaced over the last 2 years which has made such a massive difference. The culture of the place is great, with so much management support for everyone who is customer facing. Everyone here cares so much about the customer, that it makes for a really nice and supportive atmosphere

Cons

The facilities in Walsall are not so great, with the building all looking a bit shabby.

5.0

Jun 18, 2014

Energy, enthusiasm and focus on people, both customers and employees

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Having recently joined previous employers are relatively fresh in my mind. Without wanting to be too evangelical this is a great place to work and appears to be on an upward curve of improvement. There is a real focus on employee engagement, having fun and recognising those who do a good job. The principle of putting the customer first and at the heart of the stratgey for future growth is refreshing what is more refreshing is the fact that it is sincere.

Cons

This environment will not be for everyone, but if you like to strive for continual improvement whilst having some fun along the way you are more than likley to fit in.

5.0

Jun 17, 2014

Customer First

Director

Recommend

CEO approval

Business Outlook

Pros

A company coming out of it's troubles, with a clear customer focused approach. A revamped exec has led to a much more joined up approach to planning and delivery of business objectives. Communication has improved dramatically and is now regular and conistent

Cons

Poor systems and MI, although this is being looked at. Significant hoops to go through to spend money.

Viewing 1108 - 1110 of 1,141 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Amazing place to work, amazing turnaround!

Energy, enthusiasm and focus on people, both customers and employees

Customer First

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Jobs at HomeServe