Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jun 3, 2014

Customer and People focussed, fast paced, great people, clear business strategy and a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ownership & accountability and a chance to make a real difference for the Customer, working with some great people all pulling in the same direction

Cons

Benefits are not as comparable to other financial services - they're ok....but could be better for those that work hard and go above and beyond

4.0

Jun 2, 2014

Now a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The companies focus really is on doing the right thing for the Customer. People feel good about this culture and it helps get the best out of everyone. The future plans are challenging but doable; and are built on doing things the right way. Communication is much improved with a very approachable senior team

Cons

Outdated systems limit how much can be done today (new systems are coming though). The physical environment is a little drab but has been improved. Technology is functional but not cutting edge.

5.0

May 31, 2014

Transformed

Anonymous

Recommend

CEO approval

Business Outlook

Pros

I just plain love this company, they care about the customer, they care about employees - have you ever worked where there's free gym membership, bus passes, free ATMs at work, Starbucks concessions, free onsite parking, CPR training, a car valeter (ok you gotta pay for that one), a charity department, a hardship fund for customers. Senior management and directors (a lot of people are called director here) are frontline focused, engaged and approachable - which is another MASSIVE plus.

Cons

It's hard to work here, fast, targeted, but sometimes the HR process lets it's managers down. They have to wing it as they get lost in what HR advises, remote occ health advice, doesn't take too long to realise these departments don't get what the frontline do.

Viewing 1111 - 1113 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer and People focussed, fast paced, great people, clear business strategy and a great place to work

Now a great place to work

Transformed

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Jobs at HomeServe