Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 112 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 86 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Development opportunities" ((in 35 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Communication will always be something that can be improved" ((in 11 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Mar 21, 2017

Within 6 weeks into my role

Retention executive

Recommend

CEO approval

Business Outlook

Pros

management support events like christmas ball, halloween, themes - football world cup. Free Parking discount on a village gym membership

Cons

communication is not the best between internal departments

5.0

Nov 23, 2016

New to the business, ready to make a career out of it!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Where do I start? Working at Homeserve in Preston is fantastic! Everyone is so friendly and helpful, it's brilliant. Winter at a home emergency company is obviously very busy but our spirits are kept high by constant appreciation from management, support and little morale boosts, (we even have a tri weekly sweet trolly!!)! Management are constantly coming up with new ways to support us and are always ready to listen.

Cons

None that spring to mind, sometimes it's quite a stressful job but you're encouraged to go above and beyond for the customer which is very rewarding.

5.0

Oct 26, 2016

Great place to work

Change

Recommend

CEO approval

Business Outlook

Pros

Great company to work for - truly People and Customer orientated

Cons

The pace of change - I thrive off it but there is a lot of change to improve systems and processes, which can be hard to keep up with

Viewing 1108 - 1110 of 1,141 Reviews

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HVAC Service Technician

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Within 6 weeks into my role

New to the business, ready to make a career out of it!

Great place to work

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Jobs at HomeServe