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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      May 19, 2014

      The company of the future

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Innovation, implements positive changes, new vision of the company, new perception of internal and external customers.

      Cons

      Old school employees who thinks the world of themselves but don't do anything to improve their own performance nor to support their business. Not dealing with behaviour/attitude issues as they should

      5.0
      May 19, 2014

      Significant change in leadership style and strategic direction - cultural shift moving through departments

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, inspiring leadership, good products (use P&D myself, recommended to family), Seniors genuinely seem to want to do the right thing by Customers and employees, career opportunities for development - even with international placements (I only know of "Heads of" and above that have moved), provides sponsorship for range of qualifications, flexible working hrs, interesting work, lots of challenges, pushing innovations, empowered to make decisions regardless of seniority, stepping up charity work again and involvement in local community.

      Cons

      *At the moment the above positives are too dependant on who your "Head of" and Director are, although it's moving in the right direction. *In my experience the HR systems/processes/conversations don't support individuals *Current IT systems aren't great and there are too many manual workarounds required. We're investing a huge amount in a new system, which should be a big improvement.

      4.0
      May 19, 2014

      Rollercoaster of a ride - certainly never boring

      Executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer focused company with great aims to improve engagement of it's staff, a safe and fun enviroment to work in with some of the best people I've ever worked with. Senior Management have taken a grip and are starting to really turn the company culture around. The work is varied and challenging and rarely boring but being a regulated business with "baggage" from the past makes for a hard road to follow

      Cons

      Salary review does not exist - its a blanket one size fits all approach with no conversation on an individual level, and a two tear bonus / non bonus framework makes for a have and have not culture - either no one should get a bonus and everyone should be paid what they are worth or everyone should share in the company's sucess

      Viewing 1126 - 1128 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.