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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Sep 6, 2019

      Fast paced, friendly, thrilling!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is helpful. The vision of where it's going next is bang on and simple. They genuinely engage and care about its people. Expect high standards so you really do get out what you put in (and I love that)! Rewarding job and supportive manager.

      Cons

      None that I can think of right now. But anyone who doesn't want to engage or put in the hard work - then this is simply not for you (and - quite rightly - that's not the HomeServe way!)

      5.0
      Nov 3, 2017

      The HomeServe Family

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I often have said that it is only when times get tough that you truly understand the support you have around you. Well times recently got extremely tough for me to the point that I truly let myself down. Other organisations who do not have the caring Culture of HomeServe may have taken an extremely dim view of my situation but certain members of our Senior Leadership team including our CEO did the complete opposite. It was their support and desire to help me in my time of need that turned my situation round in both my work and home life. One particular message has stuck with me, which was when the CEO said “The more you need me the more I’ll give”. Am I surprised by this response, not at all. The Culture of this organisation is way above any I have worked in before. Two main Charters drive the company focus, our Customer Charter and our People Charter and unlike most organisations these are not just decorations on the walls but drive the way the organisation works. If you have the right ethics and morels there is no better organisation to work for. I don’t believe the people who helped me will ever fully understand the impression they have left and the difference they have made. This Company is a truly magnificent place to work hence the title “The HomeServe Family”.

      Cons

      I have no negatives to share

      avatar
      HomeServe Response
      8y
      This is so great to read, I’m really glad that you received the support you needed. Thanks for taking the time to post a review.
      1.0
      Jan 6, 2018

      Bad Management

      Programmer director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most employees are hard working in IT, other than the management hiring their own partners and other family members. Free car park Free Homeserve policy

      Cons

      After working in IT for the past 8 years I feel this used to be a good place to work. IT Management hire their own family members for roles. People walk on eggshells in most teams. Opportunities, training and 'overtime' is signed off by management. (See above comment) The low actions of the senior management are filtering down to all areas making the IT department bad. HR is too weak or knowledgeable in IT.

      avatar
      HomeServe Response
      8y
      Thank you for taking the time to post a review and for recognising how hard our teams in IT work. I joined the business before Christmas and it is certainly my observation that our environment is dynamic, constantly changing and can be challenging. I have been impressed with our people and their capabilities and the passion they display for HomeServe, often going the extra mile for our Customers and each other. I’ll be honest, I have met most people in the IT team during my Induction and the points you make are not something I recognise, however I would welcome the opportunity to discuss them with you on a one to one basis. Please do not hesitate to contact me directly. Femi Bamisaiye CIO HomeServe Membership Ltd
      Viewing 10 - 12 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.