Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 117 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "great benefits and recognition." ((in 49 reviews)); "Development opportunities" ((in 34 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Nov 26, 2022

Excellent people, good management

Software development manager

Recommend

CEO approval

Business Outlook

Pros

The people are the best thing about HomeServe The company cares about its employees and Customers Benefits are reasonable

Cons

There are too many Single Points of Failure (SPFs) Employees know about their areas of expertise but are rarely given the chance to learn about other areas

5.0

Nov 13, 2022

Great company culture

People team member

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits, great opportunities and plenty of further development.

Cons

Since I have to say something to snoop on my former employers reviews.... I'd say that homeserve culture can sometimes be a little bit too 'sweet' for my tastes.

3.0

Nov 2, 2022

Falling behind market rates

Project management

Recommend

CEO approval

Business Outlook

Pros

Please note all feedback based prior to the sale of HS. As such unaware of changes since. People who go above and beyond to do what's right for customers despite systems / silo mentalities getting in the way - embodied in the people and customer promises that form a key part of the culture.

Cons

Over-complicating systems resulting in expensive write-offs and having to fall back to legacy systems that haven't been properly enhanced due to the failing new system taking all the resources. Salaries for Project roles based off market comparisons from several years ago and not reflective of current rates post-Covid and the recent job market explosion - hence a lot of people taking advantage.

Viewing 148 - 150 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent people, good management

Great company culture

Falling behind market rates

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