Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 111 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Great opportunities to progress internally" ((in 33 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

May 1, 2023

Don't bother

Claims

Recommend

CEO approval

Business Outlook

Pros

Good team members. Free tea, coffee and parking!

Cons

Too many to mention! Poor work life balance. Don't care about mental health. Pay, to name a few!

1.0

Apr 18, 2023

Terrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people within the department are all lovely.

Cons

From the information on the job spec right through until you hit the call centre floor, the truth of the role is hidden. Your role is literally to sit there and be screamed or shouted at by angry customers who have had terrible service by some of the HomeServe engineers or contractors who never have to face the issue again.

1.0

Mar 10, 2023

Never get ill or ask for help

Change manager

Recommend

CEO approval

Business Outlook

Pros

Wants to put the customer front and center. LGBTQI+ centric

Cons

Never get ill they will overload you with more work to push you out Very much a we say this and do that culture, ugly. All the untruths to your face and then they WhatsApp each other in the leadership team with plans to get rid. FCA needs to look at those messages

Viewing 154 - 156 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Don't bother

Terrible

Never get ill or ask for help

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Jobs at HomeServe