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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Mar 21, 2018

      The Cons and Cons of working at HomeServe

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team of people I worked with, they are good people, and HomeServe doesn't deserve them. The face of the company is the nicest part of it really.

      Cons

      Behind a shining facade of buzz words, hashtags, and rictus grins, is a suffering work force, the only people in any amount of comfort, false though it is, are those that drink the koolaid that is the initiatives of this company. Endless pits to fritter away money and concerns into at best, I have seen entire departments declare something is broken only to be told that a shiny new system will replace it.... release date to be pushed back at some point. When such initiatives fail it is never considered that maybe the late, over budget project should be scrapped because it isn't a good investment, instead other departments get slammed with budget and people reductions to make up for the shortfall like it is their fault. It is telling that the Engineers at this company needed a page on the internal media server to go and vent their frustrations, and extremely telling that no where else in the company was afforded a similar venting space following the initial response - that is to say, there is a lot of frustration to vent, most of it constructive, none of it wanted, and most of it ignored by those that could do something about it. To me, the upper management seem to have blinded themselves to their own company and see only numbers. The communiques sent out are cutouts of feelings slapped over the smug smiles of those who have become so disassociated from the core of the business that we only know who the upper management is through their name being attached to the front. Hell, even Glassdoor still thinks Martin Bennett is the CEO. HomeServe has become an echo chamber of incompetency and shortsightedness, my direct managers have always been great people, people that understand what the business needs, and what it's people need. The directors (whoever they are) remain blissfully unaware of the house of touchpaper they have built for themselves. HomeServe is just waiting for someone to light the match to bring it burning to the ground.

      avatar
      HomeServe Response
      8y
      This is a really interesting review, thank you for taking the time to put so much effort into it. I'll try to answer what I can. Yes, we are getting new systems. Yes, we think they will make life easier for our People to keep our Customers' lives moving. Has it all been plain sailing getting the systems put in place? No it hasn't but that comes with the territory. We are a complex business. As you know, we undertake over 2 million jobs a year co-ordinating 1,000-plus of our own engineers and the contractor-partners we work with. When we make the systems changes, we have to get it right and if it takes a bit longer to do this then that is important. We're proud that there is an engineers' forum on yammer where they can express their views and concerns openly and constructively. For the avoidance of doubt, this was a group that the engineers set up for themselves, which is the case with most of the groups on yammer (including the Preston group). It's not a private group either, you can see what is being discussed in there if you want to. Have you been in lately? The discussion is awesome - and a lot of it is actually about the things that the new systems will address. You seem to suggest that there has been an issue in you expressing concerns or raising feedback. Please tell me when exactly this was and what your concerns were. If I know, then I can address it. Is one of your points that you don't think the leaders of the company are visible and accessible? I'm not trying to put words into your mouth if this isn't he case but if it is, then we'll have to agree to disagree. I've never worked in a business where the leaders are connected and accesible to People and to Customers in the way that they are at HomeServe. Again, a question - have you ever not been able to make a point on yammer, have a one-to-one, attend a Big Conversation or ask a question (either verbally or written down) at a Cascade? Last point, Martin is listed as the CEO because he is the CEO. Without any more specific points, that is the best I can do I'm afraid. I'd love to address your point about budgets for example but would need some more detail. Why don't you come and see me for a chat? My door, genuinely, is always open to you. Cheers Gareth
      1.0
      Mar 24, 2018

      Gone down hill very fast

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. The front line and team managers have a tough job and want the best for their customers. They care about each other too.

      Cons

      Senior management and Walsall have a very negative view of Preston and its people. The blame for failing SLA is always, wrongly blamed on front line and team managers. It continues to run on incorrect AHT that does not take into account numerous manual processes, constant failing IT systems and complaints as a result of engineers not attending. Engagement has plummeted and the recent Employee Engagement survey results are not being shared as a result To allow 50 plus years experience walk out of the door just before winter was a very poor and misjudged decision.

      avatar
      HomeServe Response
      8y
      Thank you for taking the time to post a review and for recognising the your former colleagues at HomeServe – I agree with your view that everyone is willing to go above and beyond for our Customers and that is something very special. We share the results of all our surveys, in fact, I’m currently in the process of sharing interim survey results now. We do this because we’re committed to listening to our People, learning from, and acting upon the feedback. To be honest though, there isn’t a great deal I agree with in your review so I don’t think it serves much purpose to respond point by point. It is really good insight though and I’m glad you still care. Hope all is well and working out for you. Gareth Hanmer, Director of Quality
      1.0
      Feb 13, 2018

      Employ on false pretences

      Inbound sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros I can give

      Cons

      Employed 8 people on a 6 month probation period and today after 6 months they decided to sack all of us for the same reason "do not meet homeserve expecations" we have been used to get over the busy period and then they get rid of all of us in one day, do not work for them

      avatar
      HomeServe Response
      8y
      If HomeServe needed short term cover for a busy period, we’d advertise just that. We’ve hired a lot more than eight People over the last few months, interestingly our peak isn't over, we're actually just about to enter our busiest period - I'm meeting with some of the group who didn't pass through probation, feel free to come along if you're not already. I’m sorry that it didn’t work out for you on this occasion.
      Viewing 16 - 18 of 1,141 Reviews
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      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.