HomeServe reviews

Well where do I start. This company is all talk no action. Don’t be fooled by anything they say career options are for those that have their heads up the managements backside. Yes sir no sir yep you got it them kind of people. You sit and do a job that your paid for and by the way ain’t bad pay I will give them credit for that. They set pdr’s every 6 months so you can talk about how well your doing in your job and how your career is coming along to still be sat in the same job 3 yrs on?? (Which by the way is just for management to look like they are doing something) You can go above and beyond your role to not get recognised at all. They bring in management externally that have no management skills what so ever it’s a laugh it really is. Career frame structure even typing it makes me laugh. The recent restructure of the CA department has got to be the best laugh I’ve had since working for this company. I am totally on their side for wanting to change how the department works but once again some management that gets paid 40,000-45,000 per year and hasn’t got a clue what they are doing comes along and dishevelled it and managed to lose a lot of good hard working staff in the proceed. Yes society is changing and yes the company wants to change with it but this time no one has really taken any thought at all about how to do this the best way for the company. Is that not what PDR’s are for to see how well your staff are doing at their jobs?? If so why weren’t each member of staff looked at in a professional way before forcing people that clearly do well at their roles out with redundancy. Before these decisions were made did you consult any of your trusted staff for advice on how the department could be made to work better?? I will assume that’s a no? Again poor management. People promises?? one word hilarious. But honestly if you fancy doing a management role with no skills or experience apply because your in for a chance especially if you already know a manager that works there as they will interview you and make sure they get you the job!!!!

I worked there for almost 10 years, and as other people have said, it is very disheartening that new starters earn basically the same wage. I was on about £18,500 when I left as an Expert Claims advisor, but new starters walk in om about £17,500 plus. Experience counts for nothing. After reading the first few pages of the reviews it is clear to see, everyone gives Homeserve a glowing report, except the Preston employees. Surely that must tell you something. The staffing at Preston is like a conveyor belt. They used to have a good bunch of long serving staff, but then they insisted on a new shift change, and a lot of long serving staff walked out the door. For the last 18 months they have been doing a recruitment drive at Preston, they come in one door and go out the other. Surely this level of staff turnover should also tell them something. People do not want to work 6 weekends out of 12, and all the bank holidays. And working anytime from 7am to 10pm. Amytime I used to complain about this, I was told we was compensated in our wage and we were paid higher than average. I now earn just slightly less than I did at Homeserve, but only work Monday to Friday 8 till 4.30.