Homeserve is all about walsall,working at walsall sounds great.Preston are the poor relations.Massive changes were badly managed at preston last summer.The 'consultation process'(do as we say or leave) changed the atmosphere in the call centre badly.Since then things have gone from bad 2 worse.No one listens,they pretend to but they don't.Crisis management is the answer to all problems there.The management are very reactive n neva proactive to problems (many they have made themselves)
The business is growing well,but when no-one senior bothers to tell staff about the many changes or ever bothers to motivate or reassure staff it becomes impossible to do ur job.People felt confused n insecure.
Time management is enforced,crisis management is enforced but change management is ignored.Senior management at preston are more worried about their own career development and are absent from the office way too often.They are hardly in the office.A racing car needs a racing driver.
Staff are treated completely opposite to the companies people values.I was onboard with the values,it really is managers who ignore them.Communication from managers to staff barely exists unless it's negative n communication between teams is non existent.I had no idea what others did so cudnt work together.The solution to the problems faced at preston?Give someone a made up over paid job to force us to feel engaged.Morale left the building months ago but for some odd reason we were told to get our blood pressure checked to boost morale and feel engaged.Cheers for spoiling what was a decent place to work.The staff are a great bunch of people who hide their feelings well for fear of getting sacked as those that I know spoke out 'went' before me. I left as the place was really gettin me down
