HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Mar 10, 2022

Great People

Recommend
CEO approval
Business Outlook

Pros

As everyone says the people make the business. That said some company does lots to support staff to grow and progress. Lots of benefits aimed at making it a great place to work.

Cons

Nothing different to all businesses

1.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

What makes this a great place to work is your work colleagues, other than that the management dont care about about you, thers the odd few who are okay but rest its about their own pocket and just sucking the blood out of the front line staff. I worked their for 13 years and never got recognised, even though i remained loyal and was the go to person for help, guidence or advice. Many managers dont even know about the department they are running and if you ask them for help they will turn the question on you and ask what do you think, purely because they dont know the answer. I left the company on good terms due to health reasons at end of pandemic. And shortly after re-applied and they didnt want to know. I even contacted a former manager and a senior manager Justin Barrett and explained that i am in dire need of a job and have worked for yourselves for 13 years and he never helped me at all. Whilst you work there, they talk big about the people promises but in reality they are just words on the wall.

Cons

Busy busy busy, just punish the front line for any little thing and give warnings, and marketing make massive mistakes like sending wrong information on letters and no action is taken against them and we are left to deal with angry customers on the phone. They say each customer should be given undivided attention to deal with their query but on the back of that we are managed on AHT, average call handling time so just doesnt make sense. Despite all the bad stuff i was still willing to go back and work hard as i have bills and responsibilities but they still fobbed me off.

Viewing 187 - 189 of 1,142 Reviews

Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.