Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 111 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 50 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 18, 2014

Amazing place to work, amazing turnaround!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe has changed dramatically over the last few years. Pretty much the whole senior management team has been replaced over the last 2 years which has made such a massive difference. The culture of the place is great, with so much management support for everyone who is customer facing. Everyone here cares so much about the customer, that it makes for a really nice and supportive atmosphere

Cons

The facilities in Walsall are not so great, with the building all looking a bit shabby.

1.0

May 14, 2014

Most dysfunctional company ever

Senior management

Recommend

CEO approval

Business Outlook

Pros

The people in general are great, but overworked, stressed and not rewarded or recognised.

Cons

The board is totally dysfunctional and this filters down, with little to no strategy to guide the company. It is reliant on a handful of products that it pushes, knowing very well that its T&Cs give them a way out. It build its business model on pushing low value products, hooking customers in with low cost and confusing deals, and then relying on complacency whilst it ruthless cranked up prices in subsequent years. It knowingly miss sold products and was fine £30m+ for it, yet has not woken up to this message and still pushes broken products.

1.0

Feb 28, 2014

exciting because of the growth but a company without values

Manager

Recommend

CEO approval

Business Outlook

Pros

Due to sheer aggressive nature about getting results on the bottom line, the company keeps growing internationally, and this creates a lot of opportunities for growth

Cons

The values that are pasted all over the walls are basically inexistent when it comes to doing the actual work

Viewing 217 - 219 of 1,142 Reviews

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Amazing place to work, amazing turnaround!

Most dysfunctional company ever

exciting because of the growth but a company without values

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