Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

Oct 19, 2023

not that good

Retention

Recommend

CEO approval

Business Outlook

Pros

free toast no work when quiet

Cons

KPI's busy and back to back calls boring

1.0

Jul 10, 2023

Lost Direction and bum covering

Change manager

Recommend

CEO approval

Business Outlook

Pros

Before Brookfield there were more, no nothing really to write about that is positive

Cons

I have been solely concentrating on Pega, but unfortunately, this system has not brought any positive outcomes for our company, causing disappointment instead—time after time. If we had saved the money we spent, we could have afforded a customised system that would better suit our needs. Flawed policy, flawed outlook, flawed management

3.0

Jun 2, 2023

Tough on phones

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Free pizza on special occasions Good networking opportunities Can progress if willing too and work hard enough to

Cons

Micromanagement is ridiculous in call center

Viewing 226 - 228 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep