Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

Feb 20, 2023

Double standards

Claims adviser

Recommend

CEO approval

Business Outlook

Pros

Development is given if you are close to management. Promote from within. Some brilliant people there… few and far between.

Cons

When people are promoted no support is given leaving incompetent first level supervisors. Senior management can’t implement something as easy as a new phone system. Promotions given to those who play the game. Relatively low pay for the job compared to other companies. Double standards from management on various topics. Rumours of people getting fired unjustified constantly. Very high attrition.

4.0

Jan 24, 2023

Good place to work, pay not so good.

Junior business analyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance, people, remote working.

Cons

Pay is nowhere near competitive.

2.0

Sep 9, 2022

Terrible management

Plumber

Recommend

CEO approval

Business Outlook

Pros

Paid on time, literally it

Cons

So the way promoting works is who ever is the managers pet at the time gets the job, so you end up with incompetent people at the top! Even heard the manager of the south west at the time threaten to manage engineers out the company as they wouldn’t bend to his will

Viewing 229 - 231 of 1,142 Reviews

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