Is HubSpot a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at HubSpot have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of HubSpot employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at HubSpot now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at HubSpot .

Does HubSpot pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at HubSpot with 2.7 out of 5 stars based on 22 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at HubSpot.

How happy are Customer Service Manager (CSM) professionals working at HubSpot?

21% of Customer Service Manager (CSM) employees at HubSpot would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service Manager (CSM) professionals have also rated HubSpot with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.0 rating for culture and values and 1.7 rating for career opportunities.

What are the top reviewed jobs at HubSpot?

Account Executive (419) , Software Engineer (179) , Customer Support Specialist (163) , Senior Software Engineer (157) , Customer Success Manager (135) , Business Development Representative (BDR) (113) , Growth Specialist (113) , Sales (75) , Channel Account Manager (61) , Sales Manager (57) , Senior Customer Support Specialist (46) , Recruiter (45) , Inbound Success Coach (40) , BDR (39) , Manager (38)

What are the pros of working at HubSpot according to real employee reviews?

"Team culture was great and there are lot of people that inspire you to be great and do your best." ((in 736 reviews)); "The people are great and you truly feel like you have a say and a voice." ((in 496 reviews)); "Unlimited PTO (as long as you have done enough tickets for the month) Good benefits Great People." ((in 349 reviews)); "Work/life balance in this role is great." ((in 168 reviews)); "Pay is good for the company size and market (at least in Product Eng)" ((in 144 reviews))

What are the cons of working at HubSpot according to real employee reviews?

"The company and its executives were shouting from the rooftops about crushing their sales goals and saying that layoffs were highly unlikely (only a measure that would be taken in a worst case scenario)." ((in 59 reviews)); "Middle management is BAD." ((in 21 reviews)); "Lack of care values from upper management" ((in 18 reviews)); "No diversity especially in the sales org" ((in 15 reviews))

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HubSpot Customer Service Manager (CSM) reviews

3.1

21% would recommend to a friend

(22 total reviews)

Yamini Rangan

60% approve of CEO

28% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Work/Life balance

3.2

Senior management

3.0

Culture & values

2.7

Compensation and benefits

1.7

Career opportunities

Customer Service Manager (CSM) employees have rated HubSpot with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. HubSpot is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.7 stars).

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Reviews by job title

22 reviews

3.0

Feb 10, 2025

salary is not competitive

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

nice people good product nice culture

Cons

salary really is not competitive promotions are slow

5.0

Jan 10, 2025

Can’t say enough good things

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Exceptional culture, strong leadership, collaborative problem solving

Cons

Some low performance was tolerated longer than it should have been

5.0

Mar 26, 2024

Amazing place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

HubSpot is a 12/10 employer. During my tenure, they've been nothing but supportive, transparently and forward thinking.

Cons

None for me in my role.

Viewing 4 - 6 of 22 Reviews

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