HubSpot Customer Service Manager (CSM) reviews

3.1

21% would recommend to a friend

(22 total reviews)
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Yamini Rangan

60% approve of CEO

28% positive business outlook

Customer Service Manager (CSM) employees have rated HubSpot with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. HubSpot is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

22 reviews
3.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, & collaborative team work

Cons

No internal mobility or career advancement path. It's easier to get a role at HubSpot if you are an external candidate than if you were an internal candidate.

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HubSpot Response
2y
Thanks for sharing your feedback with us. I think saying it's easier to get a role externally isn't fair--we have more internal mobility than most organizations, but I definitely hear the fair feedback that there have been fewer opportunities in the past year and that folx want that to change, so I hope you'll feel that shift with some new opportunities and teams hiring for this year. Sincerely, Katie
5.0
Feb 7, 2024
Recommend
CEO approval
Business Outlook

Pros

-Autonomy, flexibility, transparency, empowering company.

Cons

-because there is so much talent it can get very competitive.

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HubSpot Response
2y
Thanks so much for being a CSM with us, and for being with us for 2+ years, we appreciate you, and I certainly appreciate you calling out transparency and flexibility as two of the reasons you love it here. Sincerely, Katie
Viewing 7 - 9 of 22 Reviews

Glassdoor has 4,787 HubSpot reviews submitted anonymously by HubSpot employees. Read employee reviews and ratings on Glassdoor to decide if HubSpot is right for you.