Is Humana a good company to work for as a Inbound Contacts Representative II?

Inbound Contacts Representative II professionals working at Humana have rated their employer with 3.7 out of 5 stars in 79 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contacts Representative II Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contacts Representative II interview questions at Humana .

Does Humana pay Inbound Contacts Representative II employees well?

Inbound Contacts Representative II professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 79 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contacts Representative II salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 854 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 543 reviews)); "Work from home was good" ((in 477 reviews)); "Great people and job flexibility" ((in 265 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 213 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 147 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 129 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 109 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 97 reviews))

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Humana

Humana Inbound Contacts Representative II reviews

3.7

57% would recommend to a friend

(79 total reviews)

Jim Rechtin

85% approve of CEO

60% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.3

Senior management

Inbound Contacts Representative II employees have rated Humana with 3.7 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Inbound Contacts Representative II professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contacts Representative II professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

4.0

Dec 14, 2020

Well enough

Inbound contact center representative

Recommend

CEO approval

Business Outlook

Pros

good pay considering how easy it is to get a hang of

Cons

repetitive and isolated type of work

1.0

Nov 16, 2020

Terrible, do not work in call center!!!

Inbound contact center representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, work from home position.

Cons

This company’s lack of ability to transition to virtual training is ridiculous. Was one of 30 hired for a 6 month position and after the first week, 11 people were left. Training was rushed and lacked real practice and explanation of what the job entailed. Our team lead was amazing, but the overall supervisor did not know anything and took forever to get back to you when you had a question.

4.0

Sep 29, 2020

good company

Inbound contact center representative

Recommend

CEO approval

Business Outlook

Pros

great pay, great benefits and good colleagues.

Cons

hard to grow as a professional

Viewing 73 - 75 of 79 Reviews

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Humana reviews Humana Inbound Contacts Representative II reviews

Humana

Humana Inbound Contacts Representative II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Well enough

Terrible, do not work in call center!!!

good company

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