Is Humana a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at Humana have rated their employer with 3.0 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Customer Service Agent Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at Humana .

Does Humana pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 48 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at Humana.

How happy are Inbound Customer Service Agent professionals working at Humana?

63% of Inbound Customer Service Agent employees at Humana would recommend their employer to a friend. This rating has increased by 191% in the past 12 months. Inbound Customer Service Agent professionals have also rated Humana with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.2 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and acceptable" ((in 848 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 540 reviews)); "The ability to work from home is a great plus" ((in 482 reviews)); "Great people and job flexibility" ((in 269 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 205 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 143 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 137 reviews)); "Constant reorganization and layoffs." ((in 126 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 111 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

Humana Inbound Customer Service Agent reviews

3.0

63% would recommend to a friend

(48 total reviews)

Jim Rechtin

Not enough data to show CEO approval

8% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (48 reviews)

Ratings by demographic groups

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Inbound Customer Service Agent employees have rated Humana with 3.0 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Agent professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

48 reviews

1.0

Dec 6, 2022

RUN!!!

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

wellness break and informative town halls.

Cons

The company have been partially bought out and positions were eliminated without a moments notice. I left before any chances happened. No room for growth at all, unless you know someone. Been there for almost 3 years and applied for 10 positions, interviewed for about 3 (maybe 4) and was denied for all positions (even with good metrics). Favoritism and secrecy is very real. They barely care about the members and will put the front line in the line of fire to save themselves. The pay is super low, ESPECIALLY with the position cuts, you’re adding on new responsibilities on your employees. PAY THEM!

5.0

Oct 10, 2022

Humana is a great fast paced place to work if you like member services

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits starting day one, very inclusive environment, ability to help Medicare members navigate their plans

Cons

Work metrics are very tightly measured and constantly adding more, distracting from time and effort needed for member assistance, reps give incorrect info, hr/leave process is handled by a difficult third party, lack of

3.0

Jul 5, 2022

It's a job

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Benefits are good and pay is decent.

Cons

Horrible inclusion PTO and taking off is a JOKE and frowned on. Leads and management are lacking the ability to actually read questions so you repeat yourself while your KPIs are steadily dropping. WFH are the step children and you will wait upwards of 10 mins for a reply. Call center ppl rarely get promoted outside of the center so remember that!

Viewing 25 - 27 of 48 Reviews

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Humana Inbound Customer Service Agent reviews

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RUN!!!

Humana is a great fast paced place to work if you like member services

It's a job

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