Is Humana a good company to work for?

Humana has an overall rating of 3.6 out of 5, based on over 8,236 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 61% of employees would recommend working at Humana to a friend and 54% have a positive outlook for the business. The best reviews about Humana have been left by employees working as Sales Support Representative , Data and Reporting Professional II and Actuarial Intern .

Does Humana pay their employees well?

According to anonymously submitted Glassdoor reviews, Humana employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Humana. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Humana?

61% of Humana employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Humana 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 854 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 543 reviews)); "Work from home was good" ((in 477 reviews)); "Great people and job flexibility" ((in 265 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 213 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 147 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 129 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 109 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 97 reviews))

What are employees saying about Humana layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Humana layoffs and their outlook for job security at Humana in 2026.

What Humana locations have received the highest employee ratings?

Boca Raton , Tulsa , Baton Rouge , Richmond , Charleston , Shreveport , Washington , San Juan , Lancaster , Fort Worth

Humana reviews

3.6

61% would recommend to a friend

(7,607 total reviews)

Jim Rechtin

60% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.0

Senior management

Humana has an employee rating of 3.6 out of 5 stars, based on 7,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Nov 2, 2025

Very stressful department

Grievance and appeals representative

Recommend

CEO approval

Business Outlook

Pros

The flexible work schedule is the only positive.

Cons

This department is full of chaos. They favor employees who look like them, hence all the African Americans on my team were fired. The metrics are not reasonable so its near impossible to meet metrics and if you miss a metric one time you are coached no warnings and most of the dept was on pips. The amount of work they require you to do is insane and they are very rude when deadlines are not met for email responses. The leaders are constantly giving coachings and pips but do not actually help. They will fudge your metrics and they are never accurate. Management has no idea how to run this dept effectively and never listen to their employees. Due to wfh mgmt constantly gives you excess work thinking you have the time when you are already overloaded with work/

2.0

Nov 30, 2024

Scum at best

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, a few good people. WFH is a bonus. Pto is generous. Your gonna need it!!

Cons

Not sure why someone said health benefits are good unless you enjoy extremely high max and deductibles. Once you become obese during aep you will need those benefits. AEP goals are unattainable unless you sit on your computer 24 hours a day 7 days a week and wreck your health. Your a number to them and so are the members they serve. You will NOT make goal unless you have a buddy or a relative that works there. Work life balance is non existent. If you try to have one you will suffer the consequences. "Set up to fail". The game is rigged and thats all there is to it. Ive never seen such terrible people in one work place and I worked at a prison! Low class, toxic people and the managers, good god they are definitely chosen through a buddy system. Humana is on a downward spiral, and it's their own doing. If you do chose to work here anyway (pry got hired through referral) keep your sanity and don't drink the aep koolaid. Besides the medicare landscape will be changing in the future. It won't be the wild wild west in the near future anymore. Meaning don't get to comfortable with those aep gains.

5.0

Sep 19, 2023

It’s a sink or swim job

Dms sales agent

Recommend

CEO approval

Business Outlook

Pros

This is your typical sales job…you’re either gonna do great and make over 100k a year (most of us in the top tier do well over that) or you’re gonna sink and make less than half that…take advantage of the OT and get the sales and you’re in the green. This is not hard but theirs is a lot of red tape so you have to know your Medicare stuff to be compliant…they listen to all your calls and one small mess up and job is on the line.

Cons

I wish they would stop hiring new folks….less calls for us /aka less money for the tenure reps.

Viewing 46 - 48 of 7,607 Reviews

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Very stressful department

Scum at best

It’s a sink or swim job

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