Humana reviews

Management drinks the kool-aid on the backs of subordinates. They have their agenda and all feedback is from the top down - any feedback from the bottom up is treated as ignorance of the"Humana way". The Humana way is dying a 40-50 year old life insurance company paradigm, micromanaged with countless million dollar IT projects to document your the employee vs measure the company's ability to adapt to market changes, which they can't.

The call center has a high turnover rate, therefore, the customer service representatives have to take more calls, which burns you out. Also, they keep adding more work and don't want to give you a raise.