Humana Team Lead/Utilization Management reviews

Incompetent management (not leaders, there are none) that change processes often with no plan on how to implement or insight into how to streamline in an efficient manner. Nothing makes sense and what you are doing today is likely not what you’ll be doing tomorrow. There was a complete destruction of our processes with no training until late afternoon the day before implementation. They just play with our work in a Fly By The Seat of Your Pants structure giving no thought to how this affects us or our customers. We constantly live in fear of RIF. Upper management is clueless in their ivory tower, lower management is tone deaf and checked out. There is no Leadership, there is only Chaos. The company is amazingly good with gaslighting and telling you nothing has changed. They push people out only to turn around and re-hire and the cycle continues while they deny what they’re doing. This is not a company who cares about their employees or their customers. They send out a Survey every year and then withhold the results and ignore feedback. They are heavily invested into AI with full intention to replace human staff with AI.

Possible reduction in employees and high deductibles with insurance plan