Rotational Program - yes this is a PRO as well as a CON. First of all participation in the program is required (aka non-optional), so if you are in a role that you love and you are selected by leadership to rotate, you have to do so. Secondly, while the purpose of the rotational program is to expose you to a variety of areas, that doesn't always seem to be what happens. Not only is the program extremely political amongst leadership - but some departments will keep strong talent to themselves and rotate that talent internally as opposed to opening up those positions to everyone in the company. And you have very little say about where you end up. So your best bet is to network yourself like crazy with leadership and the rotational committee to ensure you are given a decent posting.
Non-Competitive Salaries - This is a very common problem in many insurance companies. Unless you are a "favorite" it does not pay to be loyal and become a "lifer." I have seen employees leave for a much higher salary, do a year at a competitor where they passed no exams, then return to Humana at that heightened salary. Personally I'd rather they simply offer more competitive salaries than make their talent quit and return to attain competitive pay.
Lack of Ability to Permanently Work From Home (Pre COVID 19)- While some departments are flexible in allowing team members to work from home after an initial trial period of working in the office, not all are open to this arrangement - which in turn limits not only the opportunities available to you, but it also makes it easier to depart the company once your accreditations are complete. In this day and age, it is very easy to find a company that will support you as fully remote associate so if anything this restriction is hurting the company more than helping it.
Inability to Get Promoted Without ASA Credentials - Again this is something I have seen in several insurance companies however over the past decade or so it has been a policy that has evolved in other companies but not yet Humana. The truth of the matter is if you do not attain your ASA, then regardless of the quality of your work you cannot be promoted or be compensated accordingly. It is an unfortunate rule that has been enforced for years that shows no indication of changing. Your skillset is still highly valued, but until those accreditations are attained at a minimum, you will not payed or promoted accordingly.
