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      Humana

      Engaged Employer

      Humana reviews

      3.6

      61% would recommend to a friend

      (7,610 total reviews)
      avatar

      Jim Rechtin

      60% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      Humana has an employee rating of 3.6 out of 5 stars, based on 7,610 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Oct 8, 2025

      Stressful

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Remote Remote Remote Remote

      Cons

      The members are verbally abusive and there is nothing in place to release the member should they get out of hand. You have to try and defuse them and if you cant you transfer them to a team of people that are not supervisors. I dont know what they do but you cant offer to transfer the member. The Broker/Agent/Member has to request a supervisor. Until they request one you are their punching bag

      2.0
      Feb 13, 2025

      It's cool but not a career.

      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is convenient and great for certain situations, like students or mothers.

      Cons

      Company just plain isn't fair. I worked in Medicare, it was insanity. Policy changes would have members calling angry. Company policy is advocates are supposed to keep their main metric which is "would you recommend the company to others" at above 80% when they're running ads to give away money then removing the benefit in the second year. People who love my customer service will give a no on recommending the company because of course they will in that situation. They're not fair to their employees. Calls can't be too long, but they aren't allowed to be short either (there are many such rules, this is one example). The biggest issue with the company is the cap on pay. $17.50 is it. People there 10+ years, $17.50 2 years, $17.50 It is a temporary job, you can't move up.

      3.0
      Apr 5, 2024

      Going downhill

      Claims analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH, over 5 weeks vacation time

      Cons

      Benefits continue to drop, morale is low due to constant layoffs, managers don’t manage nor develop, leadership seems lost.

      Viewing 172 - 174 of 7,610 Reviews
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      ReviewsHumana reviews

      Glassdoor has 8,240 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.