Humana reviews

Working from home can be very isolating and not good for your mental health. Talking to Humana members all day long and IM ing with your coach or co-workers is hard. The Personal Health Coach really does no "care management." The role is nothing more than a glorified customer service role for Humana so they meet some criteria to be paid for contacting Medicare Advantage members. There is a HUGE gap in what management says they want you to do for members (which is done I am sure purely so that it is out there in writing or recorded) and the reality of the metric expectation which either has ppl lying about their daily contacts or merely working to "get the number." When I pushed back about the PHC job criteria expected me to have "X" amount of years of care management experience to be hired, yet I wasn't able to use that experience I was explicitly told by my coach to "just get the number." Many times you wouldn't know your team mates, including your coach (supervisor) if you passed them on the street b/c they are in different states.

Management is forcing nurses to quit since about last December. Humana is eliminating 250,000 plans They took away our flex staffing and got rid of our managers and replaced them with stepford wives types... Not leaders...automatons... They are writing elveryone up and making defamatory accusations to get nurses to resign ... Even writing up our military nurses... writing them up for excessive absenses after deployment???!!! Shame on You... And yes I have documentation and names for all of my allegations.