If you're looking here, please look elsewhere
Pros
If you don't have a "dangerous" role. It's easy to settle in and even retire from Humana. There are opportunities to work from home. Diverse (I have a extremely mixed group of employees They promote from within most of the time. If you want to be a team lead or front line leader you have a better chance moving up then coming from outside. 401k is bananas. (But you have to remain an employee for two years to reap the benefits of the company match.) Tuition reimbursement (at their discretion) If you can get a good relationship going with your Front Line (become a favorite) you can pretty much do no wrong. Lots of overtime available (most of it is mandated) Special projects available to boost your resume.
Cons
Everyone's job is often a extension of another in a different department. Associates from different cities (and countries) are often naive on what their job actually entails and makes your job difficult. You have to go out of the way to provide the member with help out of your scope because all the billing and enrollment reps you call can't take handle this issue today but they did last week. Benefits. God they are awful. And for it to be a HEALTH insurance provider. high deductible health plans, they FORCE you to fill prescriptions with mail order pharmacy, they make you speak to foreign people when you call in. "Peak season" between December and March you pretty much live at Humana. The "peak" this year lasted until June. No time off permitted, 12 hour days 5 days a week, then another 8 on Saturday. And if you're on the schedule for that weekend you will work Sunday too. The ambulance is constantly at the center for people breaking down. Politics. You can be qualified for a position, They will more than likely interview but you will not get a new position unless you've been there at least 5 years. They don't care about education or job performance. People with degrees get paid the same as those without. All they ask you when you interview is "how long have you been with The company." They say you'll know about the position in a week months go by and you find out they pulled the whole role and nobody got it. Or they didn't pick you and didn't bother to let you know. You find out by seeing the new persons name in the directory when you one day randomly check. Drugs. Unless you work at a building that does randoms, your coworkers are most likely off a pill or half way drunk. FLLs don't do their job as a managers. You either have lazy disengaged FLLs or overbearing micro managers. HR issues constantly. People with clear relationships. Inappropriate comments. Touching Insane policies. You will get fired or put on a corrective if you make an error but your peer will do it and have nothing happen. Verint. Treating adults like children, telling us when we can go to the bathroom and we have to follow it to the T Easily worst job I've ever had.
