1. Cannot take pto which U earn for 2 hrs or half day. Pto has to always b taken as an 8 hr day.
2. No clear directions, no job satisfaction, job requirements change monthly. More is added to your workload and nothing is taken off.
3. They tell u u can work from home in 3-6 months to hire you, do not give u a clear picture of your role or job expectations to meet before u can apply for it. Their it dept is back logged n u have to wait 2 months for equipment after applying+ the chances are u will not be able to accomplish job expectations thereby u will not be approved to work from home.
4. They micromanage: u need to key in codes in your phone to begin , end your day. U need to key in codes on the phone to use the restroom as well. Fun huh? They also monitor if u have been off a phone call for more than 15 minutes and u get a message and have to answer to a manager.
5. If you take a day off or if the office closes due to weather job expectation and targets stays the same even if it's a shorter week.
6. If you are not approved to work from home and the office building closed due to weather u are still expected to work from home using your own phone n computer if you can. :) no day off!
7. They do not care about members needs. U cannot assist Members/ clients for too long. It's more about meeting the numbers. However u are also expected to be empathetic to members and are audited frequently and need a score of 90+.
8. U will always hear negative feedback even if you have improved in your numbers./ scores.
