Provides you with basic IT fundamentals and troubleshooting, but not much else
Pros
I worked here for nearly 3 years. I would say it is a good entry-level IT job, that immerses you in the fundamentals of basic LAN troubleshooting, Windows services, SQL, help desk ticketing, and just general hardware/software troubleshooting. It is fully remote.
Cons
I think the pay is quite low, especially when working in the higher roles of Tier II+. And they certainly treat you like a $19/$20 hour employee. Incessant workload, and at Tier II+, you will be bearing the brunt of the customer support fallout directly resulting from over expectations imposed by the sales team on customers. There are probably better options out there once you've gained some experience - I probably shouldn't have stayed here for so long. Additionally, the company is now exclusively outsourcing Tier I's. As a Tier III, there is basically no incentive to stick around unless you try to transition over to DevOps or something. When I left, the Tier II+ turnover rate was very high. Like to the point that the outsourced Tier I's made up probably 85% of the technical support department. Overburdened, with escalated tickets from the Tier I's, team tickets, critical customer tickets (tickets coming from the biggest customers who were on thin ice because of over expectations set by the sales dept), command assigned tickets, RPower tickets (another POS I was trained on which only a handful of others were), bug validation, and more. I was a part of like 5 call/text queues in addition to what was assigned at random by command. Just very high/stressful workload relative to the compensation at Tier II+. I keep saying Tier II+ because the Tier III's never stuck around, so the roles get heavily blended.
