Hyland’s aging product suite can’t last without investment in employees
Pros
The people at Hyland are what makes this company great. Hylanders have established a phenomenal culture of support and can-do-itiveness that makes the workplace enjoyable. The workplace is typically flexible and allows for a strong work-life balance. Low-level management is typically understanding and supportive of their employees. Employee Resource Groups, while not adequately backed by the C-Suite, exist and are filled with passionate individuals that can connect on common interests.
Cons
Hyland’s company culture has deteriorated rapidly after January of 2021, where the “family first” organization laid off a couple hundred American employees to rehire cheaper labor in Poland during a highly profitable year. With distrust and fear rampant, attrition has been significant since that incident and the middle and lower management structure is constantly shifting as a result, leading to tense working conditions. Hyland has also replaced few to none of these employees (and is in part unable to due to low salary offers,) leaving their current employees overworked and increasingly stressed. The pay and benefits are significantly below industry average for this company that regularly compares themselves to Microsoft and IBM. Most employees have been at Hyland for over 10 years or fewer than 3– the reason being that over the last decade, Hyland has made more and more choices not to invest in their greatest strength — their employees. With an aging product suite that, while robust and beloved by long time customers, is dreaded by most users under 40, and a crumbling company culture, Hyland is not as great a place to work as it once was, with no foreseeable plans to change this outlook.
