1. No such thing as a holiday, holiday pay, and company does not provide the meal for the holiday instead they plan a potluck and ask the employees to provide the food.
2. The pay is not the best for a call center although it is above minimum wage
3. Unless you work first shift 9-530 or 10-630 the shifts are crapy
4. There is no dental insurance although a surveyor talks on the phone for at 8 hours a day
5. They throw changes at you and expect you to bend as if you are a tree branch, they don't expect you to object and are not prepared for the objection
6. The turn over rate has to be 80 or 90 percent because everyone you talk to hates it there and wants another job
7. Education is a joke to them, they have people that work there in Manager status that only graduated from high school
8. Have a problem with your schedule sorry about that ICF doesn't care if you do not have child care, need a second job, or if you have a higher education they just care about their production rate and making their clients happy
9. There is not an employee referral program
10. It is a hugh soap opera there and gossip is everywhere no matter what department you work in
11. If you are fired you don't have to tell your friends everyone will know within an hour, word of mouth is really big
12. Attendance is real important to them 2 absents in a 90 day period and only a few tardies are allowed in that time period, if you go over you may be fired without a warning because they do not keep tabs on it on a daily basis
13. There is no first aid kit, and no one knows CPR or first aid, if you need assistance you are screwed
14. A call center agent only gets 5 pto days a year and you earn .77 each pay check to get those five days off, if you plan on a vacation or just personal time you must either work your day or days off or work extra hours each day to make up the time you need off, and you must send the time off request in an email that you send during break, lunch or before or after your shift, and at least 48 hours in advance if you send it earlier they act as if they did not receive your request.
