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      ICW Group

      Engaged Employer

      ICW Group reviews

      3.4

      54% would recommend to a friend

      (286 total reviews)

      Kevin Prior

      81% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ICW Group has an employee rating of 3.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICW Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      286 reviews
      2.0
      Mar 20, 2025

      They tried

      Triage examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office environment was really calm, after coming from a chaotic call center this place was much less stressful in terms of the environment.

      Cons

      The job, not so much. Also their “training” was a joke. 2 weeks of basic work orientation to get you introduced to the company and some workers comp laws and then you’re thrown to the wolves with a claims system you aren’t familiar with, a folder of documents that supposedly tell you how to do your job (Newsflash: THEY DON’T), and teammates who are struggling so badly that asking them for help is basically the blind leading the blind. Was repeatedly told by my supervisor “I don’t know why you’re not getting this” then when I explained why they just said “Well figure it out”.

      4.0
      Dec 5, 2024

      Room for growth, if you're willing to sacrifice.

      Business development underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent management in branch offices in CA. Definite room for growth if you're willing to put in the extra time and effort required for salaried positions. Excellent employee assistance program, managers and HR are willing to work with you for FMLA and other leaves of absence.

      Cons

      Plagued by out of touch national and executive leadership. Very personable when meeting them, but their business mindset is very 1980's. Work life balance can be difficult to maintain, especially due to the production that is expected. There are no "renewal underwriters" and as a BDU you are expected to be the end-all be-all with your book of business. Service center often feels combative with underwriting, rather than acting as the support the department is intended for.

      5.0
      Jun 6, 2024

      Great place to grow your career

      Claims support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with a lot smart people. Their technology is great. Lots of room to grow and learn.

      Cons

      Not much work/life balance. Management could be a lot better.

      Viewing 88 - 90 of 286 Reviews
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      ReviewsICW Group reviews

      Glassdoor has 296 ICW Group reviews submitted anonymously by ICW Group employees. Read employee reviews and ratings on Glassdoor to decide if ICW Group is right for you.