ICW Group reviews

3.4

54% would recommend to a friend

(286 total reviews)

Kevin Prior

81% approve of CEO

56% positive business outlook

ICW Group has an employee rating of 3.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICW Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

286 reviews
2.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Company has a lot of vendors who will bring food, gifts, and do raffles. The health benefits are amazing.

Cons

1. This position is severely underpaid and under appreciated. 2. Company boasted during interviewing about opportunity, but comes up short. 3. There is little no positive recognition in this position. You’re made to sit in meetings where your adjusters get unending kudos and positive feedback but the assistants who took care of the clerical work on the file get no recognition. 4. Absolutely no organized training program. The training is basically you shadowing your coworker, who already had a heavy workload so you feel like more of an inconvenience than a trainer than actual training. 5. The ability for lateral movement from this position has more to do with compliance than ability, talent, or hard work. 6. Company is currently going through large changes and positions are being reevaluated 7. Poorly trained and monitored supervisors who will in turn micromanage you. Supervisors have 0 humility and never admit when they’re wrong or apologize for false accusations of doing some incorrectly. This is by far the worst aspect of this place.

2.0
Jan 15, 2026

Toxic

Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule. The people I work directly with.

Cons

It has become a toxic environment. Way too top heavy. No collaboration with the people that do the actual work. Developing staff is not a priority. Good solid people are not appreciated.

2.0
Dec 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Lot of scope interms of automation stuff although the business is struggling to grow.

Cons

Senior management and supervisor are not that great in taking care of team members, although there is an improvement needed from top level managment and talent is not recognized or given a chance to grow who are at entry level.

Viewing 10 - 12 of 286 Reviews

Glassdoor has 296 ICW Group reviews submitted anonymously by ICW Group employees. Read employee reviews and ratings on Glassdoor to decide if ICW Group is right for you.