I've never known a company more on a downward slide than IRIS, particularly the HCM Division. They're losing staff at a ridiculous rate, with at least 3 people a month from Sales leaving, and a 100% staff turnover level in Marketing compared to about 6 months ago. Sales people simply don't want to work in an environment where commission is not achievable due to targets which are not doable (in November 2017 only ONE PERSON in Sales hit target...) Marketing don't want to work for a company where Sales come first no matter what, and have more of a say in Marketing campaigns that they do.
Sales literally tell Marketing how to do their job which I'm sure explains everyone jumping ship to more modern-thinking companies. Marketing are not creative and use the same offers for months on end, to the point where customers had no benefit taking advantage of an offer because they knew it would be on again a few weeks later.
It's got to the stage now where there's a real toxic atmosphere in the Faulkner House office, with management literally emailing the Sales team telling them to tell 15 minute lunches so they're back on the phones sooner when they're having a particularly bad day. Additionally the HCM Senior Management Team are some of the rudest, most unapproachable people I've ever shared an office with, and Sales in particular being awful, although they've recently brought back an old Director to keep an eye on everything.
Maybe things are changing, but by time they do, everyone who adds value to the HCM Division will have left.
