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      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      65% would recommend to a friend

      (867 total reviews)
      avatar

      Jason Dies

      76% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.6

      Career opportunities

      3.4

      Senior management

      3.4

      Compensation and benefits

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      867 reviews
      2.0
      Oct 1, 2021

      Don't support disabilities

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm not sure there are many bar getting your pay check and the remote working

      Cons

      Your not supported if you have a disability that you can't see.

      avatar
      IRIS Software Group Response
      4y
      Thanks so much for taking the time to leave a review, although we were surprised and disappointed by your comments. We are very proud to support employees with a range of disabilities, chronic conditions, and mental health issues. We make reasonable adjustments to enable employees to grow their career here at IRIS and we are delighted to be recognised as a Disability Confident Committed employer. This means that we ensure our recruitment process is inclusive, accessible, and that interviews are offered to those with disabilities. We also provide reasonable adjustments and support our existing employees with disabilities to have long and satisfying careers. For instance, in November we signposted training courses for dyslexia, and we are planning to integrate a software tool (Read&Write for Work) that helps employees with dyslexia, autism, and ADHD with everyday literacy tasks. We have a Belonging Group made up of employee representatives which is dedicated to supporting people of all backgrounds and experiences, which we would encourage you to join so that you can help support our evolution. We also provide free private health insurance and an optional health cash plan that our UK employees can access. We are also committed to offering a great range of mental health and wellbeing support - with trained mental health first aiders, a weekly workplace support group, company-funded access to talking therapies, wellbeing apps, an Employee Assistance Program, and Mindfulness training. We’re sorry to hear your comments and we sincerely ask you to reach out to Stephanie Kelly, our Chief People Officer, in complete confidence so that she can help, or alternatively reach out to your HR representative. Kind regards, the HR team
      5.0
      Jan 13, 2021

      A great company with good direction and excellent leadership

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee recognition is good but what I really like is that the firm and its owners appear to have a solid strategy for growth and they deliver on it.

      Cons

      The method for integrating acquired firms leaves a lot of reliance on individuals to catch things that fall through the gaps. The process isn't robust.

      2.0
      Dec 8, 2020

      Lumbering & Lacklustre

      Client support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The work is relatively unchallenging, which works if you want your role to be mundane -Work is strictly between 9am and 5pm weekdays, which is convenient if you don't want to take your work home

      Cons

      -The biggest con is the customer base & Iris's lack of internal support to deal with them. A majority of customers are often grumpy, aggressive & manipulative, and usually take more help than should be regularly offered. This could be managed if more people were hired and wait times were reduced, but IRIS would rather keep a skeleton staff and make queues long & tedious. Additionally, IRIS should make the customer base more aware that aggressive behaviours won't be tolerated, and that their engineers are normal people just trying to do their best, but again, IRIS would rather please the customer base than show decency to their staff -Very little malleability with booking holidays, 3 months of the year are restricted from booking, and even then you can be denied specific dates -Transferring a customer to a different department is a nightmare. The internal numbers are usually old & unused, which means a customer could end up going in circles, or you have no way to find out who's jurisdiction they should be under. The fact that licenses are split between London & Manchester, and London has no internal staff line for IRIS staff exclusively to use, means that issues with registration can take hours, even weeks, to fix -Facilities are very underfunded outside of London, and the buildings especially in the north west are usually old, in need of repair & filthy. Very little consideration is given to the technical support facilities in this regard, and my department would even joke that a new disgusting smell could be detected every day from the air conditioner -Progression is offered, but not made easily available or advertised often enough. If you want to progress, you have to really chase up any leads you can, and even then you may not get a response

      avatar
      IRIS Software Group Response
      5y
      Thanks so much for leaving a review, although we’re surprised and disappointed by your comments. We have recently undergone a transformation project across our Customer Support teams and as part of this project, we’ve implemented a new telephony system across the entire organisation which allows us to better manage our call flows and improves the transfer process for calls internally. A review to further streamline telephone numbers will continue into the new year to improve the call transfer process even more. We record all calls for quality monitoring and would encourage you to immediately report any aggressive calls to your line manager so we can investigate and put things right. It is vital that our customers and colleagues treat each other with respect and any feedback received from either party is handled accordingly. We always monitor wait times, call handling performance and ticket closure times on a daily basis to identify any hot spots to ensure these can be addressed. It’s important that we have the right people in the right place at the right time to deliver an effective and efficient service to our customers and this can sometimes mean we limit the amount of holiday that can be taken at certain times of the year to deal with and customer peaks. All employees are given advance notice of this so they can plan their breaks accordingly – and with a generous 26 days holiday per year plus 3 Giving Back Days, there are plenty of opportunities to take holiday outside of our peak times. We recognise that this year has put exceptional strain on many, and we offer an extensive range of wellbeing support to all our employees – including funding training for dedicated Mental Health First Aiders across the organisation, a weekly worker support group, a free Employee Assistance Program and company-funded private healthcare with generous mental health provisions such as CBT and counselling, as well as a range of online mental health toolkits, resilience training and support from HR. Likewise, before lockdown, we were investing in a programme of office improvements across the UK, and we anticipate this will continue once we are back in the office. If you have any further feedback, please contact me directly, or email EmployeeFeedback@iris.co.uk. We wish you all the very best in your new role. Kind Regards, Alison Edgley - Customer Service Director
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      ReviewsIRIS Software Group reviews

      Glassdoor has 899 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.