Is IRS a good company to work for?

IRS has an overall rating of 3.3 out of 5, based on over 3,901 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 53% of employees would recommend working at IRS to a friend and 32% have a positive outlook for the business. The best reviews about IRS have been left by employees working as Management Analyst , Accountant and Analyst .

Does IRS pay their employees well?

According to anonymously submitted Glassdoor reviews, IRS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at IRS. This rating has been stable over the past 12 months.

How satisfied are employees working at IRS?

53% of IRS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IRS 3.8 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (232) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 574 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 225 reviews)); "Great work life balance as far as hours (M" ((in 176 reviews)); "The money and the people are great" ((in 106 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 91 reviews))

What are the cons of working at IRS according to real employee reviews?

"Government redtape and poor management." ((in 205 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 149 reviews)); "They can't get any good managers!" ((in 113 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Lack of communication and poor managment" ((in 19 reviews))

What are employees saying about IRS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IRS layoffs and their outlook for job security at IRS in 2026.

What are the top reviewed IRS locations?

Austin , Washington , Kansas City , Fresno , Philadelphia , Atlanta , Ogden , New York , Memphis , Chamblee , Covington , Dallas , Holtsville , Los Angeles , Houston , Jacksonville , Detroit , Chicago , Seattle , Oakland , San Francisco , Lanham , Andover , Pittsburgh , Cincinnati , Saint Louis , Portland , Baltimore , Richmond , Denver

IRS reviews

3.3

53% would recommend to a friend

(3,634 total reviews)

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

IRS has an employee rating of 3.3 out of 5 stars, based on 3,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

4K reviews

3.0

Feb 6, 2015

High stress, always on the move

Case advocate

Recommend

CEO approval

Business Outlook

Pros

Helping people and working with others outside the service to solve taxpayers problems. Online learning opportunities.

Cons

Lots of extra work all times of the year but not enough people or time to get it done still expected same quality of work to get done in same amount of time

2.0

Jan 31, 2015

Customer Service is terrible for employees

Supervisory contact representative

Recommend

CEO approval

Business Outlook

Pros

The pay and benefits are good. Being off on every federal holiday is a plus. The amount of leave you can accrue is good as well.

Cons

Management as a whole is terrible. You have a few good managers and a lot of bad ones. There is no opportunities once you reach journey level in the Contact Representative position, and no perm jobs available.

3.0

Jan 30, 2015

No longer feels like a career.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules and great coworkers make the job something I've stayed with. Possible advancement opportunities in the future and the time I've already put in make me stay. Frontline employees really care about doing a good job and treating people fairly.

Cons

The current atmosphere is insane. Managers get up to 6.9% bonuses while the people doing the work haven't seen an increase to cover inflation in over a decade. There's no support for the frontline and no current advancement or training opportunities. Yet the managers can still travel for meet and greets...and get those fat bonuses.

Viewing 3253 - 3255 of 3,634 Reviews

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Jobs at IRS

Contact Representative

Body Worn Camera Coordinator (BWCC)

Appeals Officer (Exam)

IRS

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Company ratings over time

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Reviews by job title

High stress, always on the move

Customer Service is terrible for employees

No longer feels like a career.

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