Is IRS a good company to work for?

IRS has an overall rating of 3.3 out of 5, based on over 3,901 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 53% of employees would recommend working at IRS to a friend and 32% have a positive outlook for the business. The best reviews about IRS have been left by employees working as Management Analyst , Accountant and Analyst .

Does IRS pay their employees well?

According to anonymously submitted Glassdoor reviews, IRS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at IRS. This rating has been stable over the past 12 months.

How satisfied are employees working at IRS?

53% of IRS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IRS 3.8 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (232) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 574 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 225 reviews)); "Great work life balance as far as hours (M" ((in 176 reviews)); "The money and the people are great" ((in 106 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 91 reviews))

What are the cons of working at IRS according to real employee reviews?

"Government redtape and poor management." ((in 205 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 149 reviews)); "They can't get any good managers!" ((in 113 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Lack of communication and poor managment" ((in 19 reviews))

What are employees saying about IRS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IRS layoffs and their outlook for job security at IRS in 2026.

What are the top reviewed IRS locations?

Austin , Washington , Kansas City , Fresno , Philadelphia , Atlanta , Ogden , New York , Memphis , Chamblee , Covington , Dallas , Holtsville , Los Angeles , Houston , Jacksonville , Detroit , Chicago , Seattle , Oakland , San Francisco , Lanham , Andover , Pittsburgh , Cincinnati , Saint Louis , Portland , Baltimore , Richmond , Denver

IRS reviews

3.3

53% would recommend to a friend

(3,634 total reviews)

32% positive business outlook

Ratings by demographic groups

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IRS has an employee rating of 3.3 out of 5 stars, based on 3,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

4K reviews

3.0

Jan 17, 2015

Working for the IRS is okay, it's just a little hard to move up. The workplace is pretty relaxed especially at night.

Data transcriber

Recommend

CEO approval

Business Outlook

Pros

You get all major holidays of and with pay.

Cons

Some of the people are a little unprofessional

4.0

Jan 16, 2015

Good for benefits, Bad for boredom

Contact representative

Recommend

CEO approval

Business Outlook

Pros

The benefits of starting at the IRS are great. You receive a decent annual salary which steadily increases. Plus, you get access to loads of other jobs solely for federal employees.

Cons

Starting as a Contact Representative is terrible. Customer service is not what the IRS is known for, and they have not learned how to properly schedule phone calls and paper inventory.

4.0

Jan 13, 2015

Contact Representative

Contact representative

Recommend

CEO approval

Business Outlook

Pros

I have gained a lot of experience in the field of taxes and can use this knowledge in my everyday life. I met a lot of new people over the seasons and the training somewhat prepares you for what to expect on the floor.

Cons

Training should be more in depth for the different areas the contact representative deal with. This position only starts out as a permanent seasonal and your season could last anywhere from 6 -11 months just depends on the budget.

Viewing 3262 - 3264 of 3,634 Reviews

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Working for the IRS is okay, it's just a little hard to move up. The workplace is pretty relaxed especially at night.

Good for benefits, Bad for boredom

Contact Representative

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