ITRS Group reviews

3.8

67% would recommend to a friend

(98 total reviews)

Ryan Terpstra

90% approve of CEO

71% positive business outlook

ITRS Group has an employee rating of 3.8 out of 5 stars, based on 98 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ITRS Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

98 reviews
2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

• Strong talent and hardworking teams across the organisation. • Employees remain committed and continue delivering results despite operational challenges. • Solid products and strong market potential within the industry. • Exposure to global teams and opportunities to contribute to impactful client-facing work.

Cons

• Leadership culture can feel heavily political, reactive, and blame-oriented, with limited accountability and transparency from ELT. • Employees may feel discouraged from speaking openly due to lack of psychological safety and fear that concerns may be used against them. • Decision-making is highly centralised, leaving managers and teams with limited autonomy and ownership. • Frequent restructuring and redundancies, combined with limited communication or debriefing, have created uncertainty around job stability. • Inclusion and diversity initiatives can feel performative rather than consistently reflected in day-to-day behaviours and leadership actions. • Respect and professionalism are not consistently experienced across all levels, particularly during high-pressure situations. • Internal systems and processes are outdated and overly approval-driven, creating inefficiencies and operational friction. • Cross-functional collaboration is impacted by silos, unclear ownership, and inconsistent communication. • Performance management, promotions, salary reviews, and grading structures lack transparency and clear criteria. • Employee feedback surveys do not always appear to result in meaningful or sustained organisational improvements

4.0
Apr 29, 2026
Recommend
CEO approval
Business Outlook

Pros

ITRS is at an interesting inflection point. There’s clear investment in the business and a genuine push to modernize both the product and go-to-market approach. What stands out is the relevance of the problem space. Observability, operational resilience, and real-time decisioning are not “nice to have", they’re mission-critical for the firms ITRS serves. That gives the company a strong foundation to build on. There’s also a noticeable effort to bring in experienced operators across the business. When that’s done well, it creates real opportunity to shape strategy rather than just execute against it. For people who want to build, not just maintain, there’s a lot of upside here because ITRS is evolving. There’s definitely room to step in and shape things.

Cons

Like many companies going through transformation, there are still areas where alignment, processes, and internal communication can improve. The bar is rising, expectations are increasing, and not everyone will be comfortable with that shift. Some parts of the organization are moving faster than others, which can create friction in the short term.

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Product led company, very client focused, strong focus on AI. A global highly diverse workforce, aligned around the company culture, with strong employee benefits. Recent ELT changes have created a fast paced AI centric focus generating an exciting work environment to be part of.

Cons

Fast paced nature of the business may not be for everyone.

Viewing 4 - 6 of 98 Reviews

Glassdoor has 104 ITRS Group reviews submitted anonymously by ITRS Group employees. Read employee reviews and ratings on Glassdoor to decide if ITRS Group is right for you.