IXL Learning reviews

3.4

57% would recommend to a friend

(121 total reviews)
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Paul Mishkin

53% approve of CEO

54% positive business outlook

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121 reviews

Reviews about "Culture"

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2.0
Jul 7, 2017

Sales team chaotic, mismanaged.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product, you're helping students and teachers

Cons

Sales leadership takes a hard line that there should be no "playbook". That's great if you have a small team of seasoned salespeople, but here it's not so. Reps are asked to invent their own ways of selling, leaving them unsure of why they aren't successful. People fear for their jobs and there's a culture of gossip and favoritism. (Speaking only for the San Mateo office.)

4.0
Jun 6, 2017
Recommend
CEO approval
Business Outlook

Pros

- IXL makes a phenomenal educational product with a high quality standard that addresses an obvious need. Most employees genuinely believe in the product -- I'd use it with my kids without hesitation. - On the whole, my coworkers were bright, talented, friendly, and motivated by the company's mission. - I had (mostly) good managers who were talented and invested in my success. - Despite the cons listed below, I always got the sense that company was well intentioned. IXL operates in a thoughtful manner, and they were generally willing to acknowledge issues and address them with initiatives like management trainings and town halls. - Work life balance was good. - The company draws people from diverse academic backgrounds, which creates a unique pool of employees. - Women are overrepresented in management roles compared to most tech companies. - Day-in day-out I had a lot of fun working there (both due to the office atmosphere and company sponsored events), and I don't think the importance of that can be overstated.

Cons

- Whether it was fair or not, I got the sense that a majority of IXL employees didn't feel fully empowered in their roles. Most employees are hired to execute IXL's vision, not to define it. - Roles are narrowly defined and many have repetitive responsibilities. Cross-team internal mobility is rare, which exacerbates this problem. This model might work well for some, but it wasn't ideal for me, and I found growth difficult. - Decision making power is heavily concentrated at the top of the org chart. The CEO & COO are still very active in all facets of the product & company operations. It's possible to earn enough trust to have a say in major decisions, but for most that's a very long process. To be fair, the CEO & COO have a strong feel for the product and its users, and other people who earn decision making power usually are the highest performers. - Concentrated decision making would be more OK (I doubt any successful companies use consensus decision making as a long term strategy) if the strategy-level decisions were more frequently good ones. Despite the CEO's track record as a 'visionary' in the space (it's admittedly very good), recent decisions have been more miss than hit. - The company is slow moving. This is in part because the quality standard is so high, which is a good thing, but it takes a long time to get to obvious features, and smaller teams in the space are moving at a faster pace, which gives me doubts about the company maintaining its level of success long term. - The CEO's management policy could be described as "my door is always open, but I'm not going to be the one to walk through it". The longer I was at the company, the more I get the sense that he was out of touch with the culture / problems on the ground. - HR was kind of a mess and difficult to work with. - Given the timing and content of a lot of the reviews here, I am strongly suspicious that many of them are fake. A lot of fluff reviews appear after bad ones, and most of the people I knew at IXL would have more insightful pros/cons than the benefits (they're fine but hardly notable -- average to slightly below average for the area depending on the role) and vague notions of 'growing pains'. If those suspicions are true (again, no hard evidence), that's a disservice to potential candidates because it buries valuable opinion with misleading information, and I find that personally insulting.

4.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

This is one of the nicest groups of people I have ever worked with, and the company treats their employees really well. It's not a silicon valley behemoth, but it's pretty nice. My supervisors were excellent, and well organized. If you like providing technical support, this is one of the best cubicles you're going to find. They ordered a pricey ergonomic mouse and keyboard to help my wrist pain, as well as a second monitor to go with the standard sit-or-stand desk, in my own cube with lots of space, storage and shelving. And this was all for the lowest position in the company. They're very picky in their hiring. I was proud to be included with such an outstanding, dedicated and resourceful team. Everybody did everything possible to ensure I felt welcome and appreciated. There's a real positive vibe here, and that successfully transfers to the customer service experience. The customers are usually pretty fun to interact with. Of course, there can be some difficult ones, but most people working in kids' education are friendly, patient and grateful. Sometimes kids will prank call, and most of the kids are just adorable. The website is usually pretty simple, so leading customers through is usually a breeze. It's especially entertaining when folks are learning computers for the first time. There is downtime, and management encourages independent study, which is great. The hr department is excellent, and work hard to make you feel valuable. They have yoga, self-improvement workshops, fun department outings, and massages with some of the best therapists I've had. The building has a nice little gym, and a very convenient location. Almost no overtime! Perhaps most importantly, I was fully encouraged to pursue all opportunities within the company. There are different departments, and they all work together well. Although I didn't get a position in QA, I had Tech Support's enthusiastic backing when I interviewed. Seriously, everybody here wants what's best for you, it's a great feeling! The health insurance has very good offerings, although the vision just took a step down. If you don't want Lasik, don't sweat it.

Cons

This lower position is just a step above temp duties, so it's is very basic, primarily dedicated to sign-in issues. During the busy season, you will process over 60 sign-in emails per day, usually more, which is incredibly repetitive and mind-numbing. Honestly, this position shouldn't be limited to college graduates, I did nothing here that I hadn't learned in high school or basic web surfing. There isn't too much room to move up. The new product serves kids, and is really well designed, so the job isn't tough. Their legacy product serves college students, I can't recommend that position unless the salary is unusually high. Silicon Valley is quickly becoming inhospitable for those making an average salary, and this position paid less than average. It's a good short-term gig for a fresh graduate or if you want a foot in the door, but I can't recommend this specific, lower position to anybody who needs a living wage for the area. After ten months, I was still paying rent mostly from savings, living a fairly humble lifestyle. There seemed to be an attitude that since I got a few hundred in perks, I should be ok with missing out on a few thousand in pay. It's heartbreaking, as I had big plans for this place and my family, and that was what pushed me to move on.

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