In-N-Out Burger reviews

4.4

93% would recommend to a friend

(5,419 total reviews)
avatar

Lynsi Snyder

92% approve of CEO

80% positive business outlook

In-N-Out Burger has an employee rating of 4.4 out of 5 stars, based on 5,419 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The In-N-Out Burger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Jan 10, 2015

Best job I've ever had

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Job focused on others and making others happy while working closely with your upbeat and often times hilarious co workers. Leave work feeling uplifted

Cons

Long hours on your feet. And you come across people on their bad days. Meaning you catch attitude for no reason but that's people any where you go

4.0
Dec 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Upbeat atmosphere where time flies and you feel like you are hanging with friends. You learn to work very efficiently--hard work is a requirement, as well as attention to detail. Laziness is not tolerated. You also learn to take criticism well, because constant feedback is given. Customer service is so important--many shy people burst out of their bubble in the job. The environment created is one of pride in what you do, which builds a family feeling at work.

Cons

The hours are rough; working until 2:30 in the morning, then coming back for a day shift the next day is commonplace. And the work is physically laborious and fast paced, which can be stressful. The job really takes a toll on your body.

4.0
Dec 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Variety of customers can be fun. We get lots of tourists, even occasional celebrities. Free burgers. Get to learn the "secret menu". The pay is great considering it's fast food. INO prides itself in always giving more than minimum wage. Awesome first job (if you're up for it). Family owned (not a chain) so it still has strong core values. Believes in community service/ charity. Everyone gets Easter, Thanksgiving and Xmas off. There's also benefits available and room for advancement. Training is better than other places I've worked, they really push you to move up levels (at least at my store). Most coworkers are friendly, supportive and motivated. Scheduleing can be flexible if you're a student/ religious/ have another job. Offers company picnics/ events and awards (theme parks, gift cards, sport tournaments). Fast-paced environment (can be a pro or con). It's the most demanding job I've had but my favorite so far.

Cons

Expect to work long hours/ late (clocking out at 2am on a closing shift). Strict dress code and policies (pro when it comes to quality). Some people say you gain weight from eating burgers haha but INO does offer discounted gym memberships. I'm part-time so I usually work 6hr shifts. Full time can work 8+hr shifts. So if your schedule says 11-3 they can keep you longer. I learned to live with it (more hrs = more money) but it seems to bug a lot of people. I've noticed management/ advancing can get political and cause drama. Also, seems to be more men than women in management, but that's just an observation. The customers can be very specific and rude or have no idea what to order and then blame you for not getting what they wanted. But you have to learn how to deal with people at any job. It makes the nice customers that much better to serve.

Viewing 43 - 45 of 5,419 Reviews

Glassdoor has 5,523 In-N-Out Burger reviews submitted anonymously by In-N-Out Burger employees. Read employee reviews and ratings on Glassdoor to decide if In-N-Out Burger is right for you.