Jun 5, 2017
InComm reviews
3.8
73% would recommend to a friend
Brooks Smith
56% approve of CEO
68% positive business outlook
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3.0
May 27, 2017
Customer Care Representative/Norcross call center
Current employee, less than 1 year
Norcross, GA
Recommend
CEO approval
Business Outlook
Pros
Your basic burn-n-churn call center. Job is super easy once you get the hang of it, so the pay really is good for a job so simple. If you speak Spanish or especially French, go into the interview expecting to be hired. Interesting, cool people to work with, everyone's too busy doing their job to stay mired in silliness. And they do a good job of sifting out the riff-raff when they interview. Place is super clean, a rarity in call center work. And they fed us (pizza) like omg during the X-mas season!
Cons
Micro-managing like "whoa!" But, that is the nature of call centers nowadays, so you gotta' know that going in and accept it. Turn-over like "whoa!" Again, that's built into the model and they don't expect you to stay for more than a few months anyway. The micromanaging will burn you out pretty quick and they know that. The upside of the turnover is if you have middle management aspirations you can count on that happening for you. You don't have to be the most qualified, just the last man standing. Be prepared to work every weekend.
1.0
May 19, 2017
Recommend
CEO approval
Business Outlook
Pros
First initially started, work was great. Management started out great. A lot of opportunity and learning
Cons
After going through multiple managers/supervisors and reorgs. Management become HORRIBLE. EMPO started to become "women empowerment" but instead of being a leader and a mentor, the women become very unprofessional, contradicting and micromanaging of their direct reports. Retention became HIGH as soon as the director came on board. Spoke of no working from home policy but did not set a good example for their team. Spoke badly about their employees to other colleagues. Management did not want to take responsibility for their actions and blame employees below them for projects that goes wrong. Would say one thing but then says another.
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