Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
avatar

Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
5.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented and supportive peers Fully Remote Competitive base pay

Cons

No bonus and less than market total comp

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Included Health Response
9mo
Thanks for your feedback. We appreciate all you do in raising the standard of healthcare for everyone!
2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work is really cool

Cons

Excessive calls. You hang up a call and there’s another. The pay is also very low.

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Included Health Response
9mo
Thanks for sharing your feedback with us. We strive to create a positive experience for all team members. We’re sorry to hear the call volume was overwhelming and we’ll share this with our Care Team.
5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Meaningful Work: The job is highly fulfilling it directly helps people with their health claims. It feels good to know I'm making a tangible difference in members' lives. Dynamic and Engaging Work: No two claims issues are the same, which keeps the job interesting and prevents it from becoming monotonous. This constant variety is a major plus for me. High Level of Responsibility: The role offers a significant amount of autonomy and responsibility, which is great for building confidence and developing a strong sense of ownership over my work. Strong Learning Curve: Because every situation is unique, I am constantly learning and building new problem-solving skills, which is excellent for professional growth. Mission-Driven Culture: The company's focus on helping people navigate the complexities of healthcare is what drew me to it. I have been that needed advocate for friends and family before and being able to be there for people who would not have another person to turn to is very fulfilling.

Cons

High-Volume and Fast-Paced: The demanding nature of the work can be intense at times, especially when managing multiple complex claims simultaneously. Limited Process Standardization: Since every situation is unique, there are not always standardized guidelines to follow. Sometimes issues require more time and effort to resolve since we each do our own research. Potential for Emotional Burnout: Dealing with sensitive and complex health issues can be emotionally draining. Communication Gaps: As with any fast-growing company, there can be challenges with clear communication between different departments. Onboarding/Training:The initial training period could be more structured to better prepare new employees for the unique challenges of the role.

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Included Health Response
9mo
Thank you for your thorough feedback! We are so glad to hear you enjoy the dynamic and meaningful role you play in supporting our members. We hear you on where we can improve and though we are fast-paced, we aim to create an environment where everyone thrives. We hope you'll also discuss this with your Manager or Talent Partner as they’re available to support. We are grateful for you and all you do to raise the standard of healthcare for everyone.
Viewing 40 - 42 of 687 Reviews

Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.