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      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      44% would recommend to a friend

      (688 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Included Health has an employee rating of 3.1 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      688 reviews
      3.0
      Feb 18, 2020

      Wonderful mission but poor management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This product is truly helping to improve patient well being and overall access to quality care. Many of the people I worked with were smart, kind, and supportive. Flexible work hours and remote options

      Cons

      Leadership promises transparency and led employees to believe we were in a state of tremendous growth but ended up letting go of 10-15% of employees due to poor financial planing and hiring practices. Teams did not always communicate or work with one another and frequently would delay providing answers to questions or make it difficult to get questions answered, which is particularly challenging in an environment where the product and processes changed so frequently and drastically.

      avatar
      Included Health Response
      6y
      Thank you for sharing your feedback. We are glad to hear your support for our products that are making a real difference in people's lives, thanks to the hard work of our smart and caring team. However, we are sorry to hear that you feel dissatisfied with other aspects of the business. We are fortunate to continue growing our business year over year as we seek to achieve our mission. Each year, we apply lessons learned from prior years and assessment of market changes to refine our strategy, operations and annual priorities and those processes get stronger every year. It is critical that we continually align our resources to support our business strategy in order to set up our company and team members for success. Our leaders strive to communicate with authenticity about what we are learning and how we are evolving so that we can stay focused as a company and deliver maximum impact to our members and customers.
      1.0
      Feb 14, 2020

      You can do better.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers were really nice and easy to get along with. The company also has many big-name customers, which is impressive.

      Cons

      From my time at Grand Rounds, I can say it was not a patient-focused, patient-first company. Sales and account management were prioritized above all else. The business model is business to business (because the company sells the benefit to companies) to customer (because the benefit is used by the employees of the companies). The business-to-business part is heavily emphasized, which means you'll be forced to do what the customers want to appease them more times than is fair. Management at Grand Rounds, meanwhile, really doesn't like to push back on that. After all, there are contract dollars on the line. All the while, Sales is making more promises about what can be done, so everyone downstream has their hands tied. I don't doubt that collaboration between companies and their customers is normal, but the degree to which Grand Rounds was unwilling to protect both its product and its employees from unreasonable customer pressure was no fun for anyone (except maybe sales). Also, the Care Team is in many ways the heart of the company, but from what I could infer, they were not treated or prioritized in a way that was equal to what they did for the company. There was a lot of lip service paid to how important they are, but I don't think they were treated as well as they could've or should've been. Management was... not particularly good. There are more things I could say, but if you're reading this, you're most likely thinking about working here. I've known many people who had/are having a great time at Grand Rounds, and certainly, what your experience is at a company depends on factors like what team you're on and what role you have. But, in my opinion, if you're looking for a mission-driven company, want to make a difference, and want to grow your career, there are better options out there. Don't spend your time here.

      avatar
      Included Health Response
      6y
      Thank you for your feedback. We hear your frustration with the tension between product development and sales and will continue to work on finding the balance between prioritizing our product enhancements based on both internal and external insights. As an emerging growth company, we continue to refine and improve our products such that they are optimally meeting our customer and member needs while also investing in enhancements that drive scale and smooth operations internally. Feedback from our team, customers and members is all critical to this process so we can understand the tensions, the trade-offs, the resourcing and timeline required. We welcome more specific feedback from all of our stakeholders so that we can continue to work on the things that are most important in driving value where it matters most.
      2.0
      Feb 11, 2020

      Mission driven but needs stronger focus to succeed

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mission driven and passionate Most teams take on a problem solving approach and truly want to solve healthcare complexities

      Cons

      Horrible planning requires drastic shifts and reductions Toxic and dysfunctional culture among certain teams Product needs significant overhaul to produce expected results

      avatar
      Included Health Response
      6y
      Thank you for providing your feedback. We are fortunate to have a mission-driven, passionate team that is focused on simplifying and solving some of healthcare's biggest challenges. As with all emerging growth companies, we continue to refine and improve our strategy, our products, and our operations each year such that we are stronger all the time. While the path to success is not always a straight one, we embrace continual learning and lean into new challenges with humility, drive and a growth mindset - always keeping our mission and values as our core focus.
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      ReviewsIncluded Health reviews

      Glassdoor has 741 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.