Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      44% would recommend to a friend

      (687 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      42% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.7

      Senior management

      Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      687 reviews
      1.0
      Nov 20, 2024

      Worst experience ever

      Hr manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      it used to be a good company

      Cons

      As a HR, I can tell you this is a terrible place to work. Leadership is disorganized, priorities constantly shift, and employees are overworked and undervalued. There's little room for growth, poor communication, and a toxic work environment. Think twice before joining

      avatar
      Included Health Response
      1y
      Thanks for your feedback. We're so sorry this was your experience. We take this seriously and will make sure to pass it along to leadership, as this isn't in line with the experience we ever want for someone on the team.
      3.0
      Feb 28, 2024

      Constant Changes, Lack of Training

      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Remote Work, Office Expense Reimbursement

      Cons

      There is no real training to assist members but yet this is suppose to be a "Member first" environment. Training consist of a few short videos that provide general basic information. Unable to really assist members with their claims questions because everytime you go to the system the claim data is unavailable. It is hard to find resources. Everything is a job aid that is already confusing to read. If you do not have thorough health insurance background do not apply for this position because you will literally be thrown out to the wolves and will have to ask questions and get assistance on literally every call/chat because you were not trained properly. Oh and lets not forget about the CONSTANT changes that are not communicated properly. To have agents help members with something as complex as their health insurance and not even adequately train them is ridiculous. So expect your job to be difficult and stressful.

      avatar
      Included Health Response
      2y
      Thank you for taking the time to share your feedback - we hear your concerns around training and change management. It's a current priority for us to continue to invest in training and process improvement across the business. Although this does often go hand in hand with change, we are committed to approaching it thoughtfully and to supporting employees through these moments as we grow our business.
      3.0
      Oct 20, 2022

      Great Mission, Lots of Upheaval

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission of the company is noble and they seek to make healthcare in America easier to navigate. There are many friendly and collaborative folks who care about their teammates.

      Cons

      Product and Operations were not in sync, and not supporting one another. Often times tools didn't work as they should, or changes were made without seeking enough feedback. Many leaders left in 2022, and there has been a lot of restructuring, which gets messy.

      Viewing 52 - 54 of 687 Reviews
      Related searches: Included Health jobs | Included Health salaries | Included Health benefits | Included Health interviews
      ReviewsIncluded Health reviews

      Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.