Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
2.0
Jun 27, 2024

The mighty is falling fast!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people, they join with good intentions! That’s about it

Cons

When I started, it felt like everyone was on the same page on being mission driven and changing the access to healthcare to everyone! The focus on teams was the member and everything was anti metrics that wasn’t in favor of helping our members. That’s now out the windows and it’s $$$$$$ and metrics. It was easy to drink the company koolaid when your work was helping members. Now it’s drink it or leave! The worst part is what’s falling apart internally! The people team did mass layoffs to turn around and hire “contractors” months later. Now they have low engagement scores and BS reasons for what’s going on and not looking at their poor decisions for why everyone is unhappy. The CEO or CPO has lost their way and it’s sad to see such a great company go to a model of not caring about the voice of their employees. It once was a core value but is now more lip service. If you want to know whats truly going on. Look at the reviews from member facing roles and engineering positions and see that they are tanking and those populations aren’t happy!

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Included Health Response
1y
We definitely hear your concerns about the shift in focus and its impact on morale. We remain committed to our mission and to living by our core value of "We Put the Member First." Your perspective is super important on where we may be missing the mark, and we will make sure to share it with our leadership team. Thanks for this feedback.
1.0
May 3, 2024

Layoffs By PIP

Recommend
CEO approval
Business Outlook

Pros

The engineers are amazing and I learned a bunch from them.

Cons

The company hired an Engineering "hit man" who decided folks were or weren't going to continue with the company then put them all on "improvement plans" that were very difficult to achieve. People were forced to leave with no sevrence and, really, no idea what expectation they hadn't met. Mostly, it was a "cool factor" layoff. Some folks just weren't cool enough to work there and they were forced to leave.

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Included Health Response
2y
Our commitment to fostering an inclusive environment of belonging remains strong. We are dedicated to living by our company value of "We Seek Diverse Perspectives," celebrating differing viewpoints and welcoming different ideas.
1.0
Apr 19, 2024

Cautionary tale from a former employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues, good health insurance, remote work environment

Cons

As a former employee at Included Health, I can confidently say that the company has devolved into a shadow of its former self. What was once a promising workplace with values to uphold has now become a breeding ground for toxicity and unethical behavior. The leadership at Included Health has taken a nosedive, abandoning the very values they once touted. Prioritizing a healthy work-life balance is a mere facade, as employees are expected to sacrifice personal time with family and loved ones. Mental health issues among staff are rampant due to the toxic work environment, with numerous individuals needing to take a leave of absence for these issues. Layoffs have become an annual ritual, only for the same roles to be rehired within a matter of months. This cycle of instability not only erodes job security but also contributes to a pervasive atmosphere of fear and uncertainty. The notion of work-life balance is laughable, as employees are expected to prioritize work above all else, even at the expense of their well-being and relationships. Furthermore, the concept of equitable pay across job functions is practically nonexistent. Those who sacrifice their ethics and personal lives are the ones who seemingly get ahead, while others are left to languish in a system that rewards exploitation and disregard for basic human needs. Additionally, it's evident that Included Health has strayed from its purported commitment to putting members and clients first. Instead of prioritizing the well-being and satisfaction of those it serves, the company's sole focus now seems to be on growing accounts and maximizing the bottom line. All of this to say, I strongly advise against considering Included Health as a viable employment option. The company's descent into a toxic, unethical environment devoid of work-life balance and job security is a cautionary tale for anyone seeking a fulfilling career.

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Included Health Response
2y
Thank you for your feedback and to all you contributed as part of the team. This isn't who we want to be, and we're sorry this was your experience. We remain steadfast in living by our value, "We Put the Member First" and to supporting a healthy, fulfilling employee experience in the process. We take your feedback seriously and will share this with leadership.
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Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.