Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
2.0
Feb 18, 2020

Great mission but poor execution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Wonderful and passionate colleagues who are committed to improving healthcare for all - The opportunity to work on an important problem like fixing healthcare navigation

Cons

- Terrible strategic planning, reckless hiring practices, poor financial planning, and green exec leadership - Salaries are all over the place, but most are below market rate - The customer is always right, even when member and product experience suffers - The care team is the heart and soul of the company but the exec team treats it like a glorified call center. Insurance companies made the same mistake so we’ll see how that turns out. - Lots of change and “strategic pivots”. Some other reviewers point to this as a badge of pride when it comes to startups. You decide what to think, but at this point I tend to think it means that leadership is a bit lost. But hey, chaos is a ladder I guess?

3.0
Mar 16, 2016

Open your ears

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlike other startups in the area, Grand Rounds has a mission to help people and put patients first before anything. At the end of the day, you feel really good about what you do here. People are smart, hard working, and believe in the mission. You get unlimited vacation, free snacks, and amazing health benefits.

Cons

Unfortunately with the good, also comes the not so good. As with any startup, there are evident growing pains and issues internally that need to be addressed now before the going gets really tough. Let's start with the Care Team, who is the face of this company. They are stressed, overworked, and in tears. As a company who "prides" itself on company culture and putting patients first, remember one thing, the Care Team are the ones that talk with these patients every day and without them, there wouldn't be a Grand Rounds. Give them the bandwidth, compensation, and help they need and deserve, so they can help patients to the best of their ability. Cliques. Did I mention cliques? If you aren’t a friend of one of the founders, part of the IVY League Bromance, or try to weasel your way into their little cliques, you might as well look for another place to work. Why? Get ready to be bullied, or in many instances, berated front of your peers, isolated, or just generally taken less seriously. Want a promotion? A raise? You better make friends with the cliques, because Grand Rounds doesn’t serve as a meritocracy. Instead they promote favorites and expect people to run a team with little to no managerial experience. You certainly see a lot of directors walking around with a big fancy title, but no real life experience to help their team grow, develop, and thrive. But as long as you're friends with the CEO, right?

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Included Health Response
10y
Thanks for the feedback. I'm glad you find the mission and the team compelling, not to mention the snacks :). You raise a number of important concerns, many we are working to address (e.g., more managerial training) if not always being as far along as we'd like in a high-growth environment. One concern I'd absolutely like to discuss face-to-face is how you're not seeing feedback as welcome or heeded. I'm personally thinking about this right now and have set a goal to have a formal (documented) feedback system in place in the next 2 quarters. We are "guinea pigging" different concepts with a couple of teams now. However, you ABSOLUTELY should be getting actionable feedback in the interim. I hope you'll take me up on the invitation to meet--I'd love to gain more of your perspective including any thoughts you have on specific solutions. Please just shoot me an email or swing by, and we'll make it happen.
1.0
Jul 21, 2025

Ugh

Recommend
CEO approval
Business Outlook

Pros

Research before you join this company. It was not the best experience

Cons

Management for sureeeee, research before you join

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Included Health Response
9mo
Thank you for sharing your feedback. We are disappointed to hear that your experience with us was not a positive one. We take all comments seriously as we work to improve, and we wish you the best in your future career. Thank you for all you did to help us raise the standard of healthcare for everyone.
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